HoneyBook Inc. is hiring : Staff UX Researcher in Mission

HoneyBook is the leading AI-powered business management platform for service-based business owners. Designed to enhance—not replace—independent professionals, HoneyBook’s AI-powered tools help businesses attract leads, connect with clients, book projects, and manage payments more efficiently. With AI seamlessly integrated into every workflow, entrepreneurs can focus on their craft while scaling their businesses with confidence. Since its founding in 2013, HoneyBook has powered over 25 million client relationships and processed more than $12 billion in transactions, helping independent businesses grow faster and smarter.

Our culture is built on five core values that inform everything we do. We encourage collaboration, feedback, ownership, and have a growth mindset. We know experience comes in many forms, some visible on your resume, others not. No one candidate will be a 100% perfect match to our description, so if you thrive in a fast-paced, intellectually-charged environment and have similar experience to what we are looking for, we encourage you to apply.

About the role :

We’re looking for a Staff UX Researcher who brings a proven ability to lead high-impact research, shape product strategy, and guide cross-functional priorities through insight and collaboration. In this role, you’ll take ownership of complex, multi-method research initiatives that influence decisions across product, design, engineering, marketing, and analytics. You’ll operate as a strategic partner to frame problems, align teams, and elevate the role of research in delivering outcomes that serve both member needs and business goals.

Our research team is close-knit, collaborative, and supportive. We each bring unique strengths and interests to the group and encourage each other to grow in our craft every day.

This role is hybrid to our NYC office, 3 days per week in office.

Here are some things you’ll be working on :

• Own complex, multi-method research initiatives end-to-end, from framing and planning through execution and synthesis to shape product direction and cross-functional priorities.
• Generate rigorous, actionable insights that drive confident decision-making and reflect the real needs of members and the business.
• Craft compelling narratives that connect research insights to product and business strategy, adapting communication to build alignment across executive and cross-functional audiences.
• Align cross-functional teams around research goals, decisions, and priorities, facilitating shared understanding and team-wide ownership of outcomes.
• Continuously evolve your research craft by staying current on industry trends and applying new methods, tools, and approaches to improve team effectiveness.
• Leverage AI to streamline the research process, such as participant outreach, data analysis, synthesis, and reporting while using your expertise to ensure outputs are completely accurate, interpretable, and methodologically sound.
• Influence department-level decisions by championing user research, aligning insights with company priorities, and proactively identifying emerging opportunities grounded in member needs and emerging trends.

Here is what we’re looking for in a candidate :

Here is what is needed :

The good stuff :

Base pay is $150k-$180k, depending on experience and skills.

Our core values :

The opportunity at HoneyBook is huge. Our primary customers today are creative businesses that generate $150B in revenue per year in the US. Founded in 2013, HoneyBook is based in San Francisco and Tel Aviv, has raised $498M, and is funded by Tiger Global Management, Norwest Venture Partners, Aleph, Hillsven Capital, OurCrowd, Durable Capital Partners LP, Vintage Investment Partners, Battery Ventures, Citi Ventures, Zeev Ventures, and 01 Advisors.

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