Lead Analyst, Reward IT

Title : Lead Analyst, Reward IT

Location : 4125 Windward Plaza, Alpharetta, GA, USA, 30005

Duration : 12 months (possibility for extension)

100% Remote Position

Job Description

The Lead Analyst, Reward IT is responsible for the wing-to-wing process management and operational execution of assigned Synchrony Financial Client Loyalty programs.

Role Summary / Purpose :

MUST HAVE : Strong demonstration of First Data Fiserv / First Data systems experience; looking for minimum of 2 years hands on experience. Slight preference to EST

Essential Responsibilities :

• Design loyalty strategies, programs and statement messaging to support client requirements.
• Set-up Loyalty program operational rules in conjunction with the Client Systems Services (CSS) team and / or vendor personnel.
• In conjunction with the IT Testing Team, test ongoing Loyalty programs and Loyalty promotional offers prior to live implementation.
• Monitor loyalty promotions in production and provide the CSS Parameter Review Board with validation results.
• Learn existing and newly developed capabilities of the various Loyalty platforms.
• Utilize Data Warehouse and First Data resources to provide Reward program reporting for internal and external customers
• Monitor and audit key Reward process control points to insure high quality "run" operations. Initiate corrective action as directed.
• Other duties as assigned

Qualifications / Requirements :

Desired Characteristics :

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