Talent.com
Call Center Agent

Call Center Agent

Think Tell JunctionNew Orleans, LA, US
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Job Description

Job Description

Join Our Team as a Call Center Agent t at Think Tell Junction

Think Tell JunctionWe are seeking a motivated and enthusiastic Call Center Agent to join our dynamic team. The ideal candidate will be the first point of contact for our valued customers, offering them a gateway to our products and services. In this role, you will be responsible for handling inbound and outbound calls in a professional and courteous manner, addressing customer inquiries, resolving issues, and ensuring complete satisfaction.

Responsibilities :

  • Handle high volume inbound and outbound calls promptly and professionally.
  • Provide accurate information about products and services to customers.
  • Resolve customer complaints efficiently while maintaining a positive attitude.
  • Utilize active listening skills to understand customer needs and provide tailored solutions.
  • Document all customer interactions in the database accurately and thoroughly.
  • Collaborate with team members and other departments to improve service delivery.

Qualifications :

  • High school diploma or equivalent; additional education or certifications in customer service is a plus.
  • Proven experience in a call center or customer service role.
  • Exceptional verbal and written communication skills.
  • Strong problem-solving abilities and critical thinking skills.
  • Ability to manage time effectively and handle stressful situations.
  • Proficient in using computer systems and CRM software.

    • Benefits :

  • Competitive hourly wage : $19 - $23 per hour.
  • Opportunities for career development and growth.
  • Comprehensive benefits package, including health insurance and retirement plans.
  • A flexible work environment that supports a healthy work-life balance.

    • By joining Think Tell Junction, you will immerse yourself in a collaborative environment where your ideas are valued and your creativity is cultivated. In addition to exciting projects and career development opportunities, we offer competitive benefits and a flexible work environment that promotes a healthy work-life balance.

    Schedule : Monday to Friday

    Work Location : In person at our office in New Orleans, LA.

    Ready to be the friendly face that welcomes everyone to our office? Apply today to join the Think Tell Junction team!

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    Call Center Agent • New Orleans, LA, US

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