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Patient Services Representative

Patient Services Representative

Nexus Family HealingOnarga, IL, United States
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Description :

Nexus Family Healing is hiring a Care Coordinator at our Onarga, IL location!

Nexus-Onarga Family Healing is located approximately 30 miles south of Kankakee and 45 miles north of Champaign-Urbana, just a few miles off of I-57 on a historic site in Onarga, IL. Nexus Onarga provides boys ages 10 to 20 years old a structured, homelike environment where they can safely address a variety of unhealthy behaviors and mental health issues as well as childhood trauma.

At Nexus Family Healing, we embrace diversity, promote equity, and foster inclusion. As a national mental health organization, we serve a diverse group of youth and families, and we strive for our workforce to support and represent that diversity.

Work Schedule & Salary :

  • Schedule : Tuesday-Saturday or Sunday-Thursday based on the program needs
  • Work hours range from 7a-7p based on the needs of youth & families served
  • Salary starts at $25.20-$27.00 per hour based on prior experience & education

Work Environment :

  • Must be able to lift to 50 pounds unassisted and up to 100+ pounds with assistance.
  • Must be able to stand and walk for extended periods of time (2-4 hours).
  • Must be able to twist, bend and stretch in a manner conducive to the execution of daily activities within the residential program.
  • Must be able to assist in proper restraining of client.
  • This role routinely uses standard office equipment such as desktop and / or laptop computers, photocopiers, and smartphones.

    • Benefits of the Care Coordinator Position at Nexus-Onarga :

  • Endless training on mental health & trauma informed care
  • Internal advancement opportunities without further education required
  • Ongoing support of a team of trained & experienced professionals
  • Tuition Assistance Program to obtain higher education in a related field
  • Employee Referral Bonus program

    • The Care Coordinator supports treatment services by guiding clients and families, coordinating resources, and ensuring continuity of care for stabilization.

    Primary responsibilities :

  • Provides mental health counseling to assigned youth and documents services, meeting or exceeding minimum standards.
  • Manages and coordinates resources and activities for each assigned client(s) to ensure that the unique treatment needs, and requirements of each individual are met.
  • Facilitates client and family engagement in treatment, identifies barriers, and connects them with support through transition or discharge.
  • Participates in and / or facilitates all required meetings and conferences relative to assigned clients.
  • Communicates clearly and respectfully with clients, families, staff, and external contacts; shares knowledge and resources appropriately.
  • Maintains required documentation and current files for all clients, meeting organizational and regulatory standards.
  • Works effectively with internal stakeholders to successfully implement plans for achievement of treatment objectives and community reintegration.
  • Provides timely and accurate communication to supervisory and management staff and team members regarding significant events, to ensure continuity of care and safety of clients.
  • Participates in the training and development of other care coordinators and assumes mentorship role as assigned.
  • Demonstrates the knowledge and understanding of all Nexus policies and procedures and ensures compliance with the ability to reference and use them.
  • Demonstrates concern and empathy towards others as needed, while maintaining appropriate boundaries.
  • Exhibits a high degree of ethical conduct, integrity, and confidentiality, while adhering to the Nexus Code of Conduct.
  • Demonstrates self-awareness and manages emotional responses professionally in daily work situations.
  • Interacts with and appreciates people from diverse cultural, social, economic, and religious backgrounds.
  • Demonstrates professionalism, accountability, and teamwork; supports staff and fosters cooperation.

    • Requirements :

    Required Education and Licensure :

  • Meets the Mental Health Service Definitions and Professional Qualifications of a Mental Health Professional (MHP)
  • Bachelors degree in a clinical discipline (psychology, social work, etc.). In lieu of clinical degree, any bachelors degree plus 2 years of related experience required. In lieu of bachelors degree, will consider MHP with 5 years of related experience.
  • Minimum 21 years of age.
  • Valid drivers license required. Must meet state regulating agency and Home Office driving requirements

    • Preferred Education and Experience :

  • 3 years of related experience.

    • At Nexus Family Healing, our voices and actions are focused on recognizing, affirming and respecting people of every race, ethnic background, socio-economic status, sexual orientation, gender expression and faith.

    Our ICARE Values :

  • Innovation : Leading the way and implementing creative, cutting-edge ideas and approaches
  • Compassion : Listening, honoring differences, and showing respect, kindness, empathy care, and concern
  • Agility : Exhibiting flexibility and adapting quickly
  • Responsiveness : Being quick, positive, and accurate
  • Excellence : Demonstrating quality results that surpass ordinary standards

    • APPLY TODAY TO BE CONTACTED BY OUR RECRUITING TEAM! When you work at Nexus, you have the opportunity to change lives including your own!

    Keywords : Mental Health Counselor" , "Youth Counselor" , "Youth Care" , "Mental Health Technician", "Case Manager", "Youth Mentor" , "Child Welfare Specialist", "Social Worker", "Program Coordinator", "Service Coordinator", "Care Manager", "Caseworker", "Clinician"

    Compensation details : 25.2-27 Hourly Wage

    PI853e063a325d-31181-38737905

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    Patient Service Representative • Onarga, IL, United States

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