Director of Provider Success ( Recruiting / Sales / Enablement )

Director Of Provider Success

Pinch is a tech-enabled marketplace helping healthcare entrepreneurs launch and grow aesthetics practice. We empower Nurse Practitioners to deliver expert care in the comfort of clients' homes, making aesthetic beauty more accessible, personalized, and time-efficient.

We're scaling fast, backed by Chicago's top venture capital firms. Founded by a trauma surgeon and a former SpotHero executive, our team blends deep medical expertise with startup execution.

Pinch is building the infrastructure to support a new kind of care delivery, and that means we need people who are excited to work across functions, move quickly, and think like owners. The ideal candidate is passionate about healthcare, beauty, and wellness, and understands what it takes to compete in a high-growth, consumer-facing category. This is not just a jobit's a chance to help build a category-defining company from the ground up.

Role Overview

We are seeking a Director of Provider Success to lead the supply-side of our marketplace business, helping lead a team that recruits and enables Nurse Practitioners to offer in-home aesthetics treatments to clients at home. You'll lead a team of Provider Success Managers responsible for recruiting, selling clinical training, enabling, and supporting providers to achieve top-tier utilization and client satisfaction.

This role will oversee the full provider lifecyclefrom first onboarding call through ongoing engagement and performanceensuring our providers have the tools, training, and support needed to thrive. Ideal candidates have experience managing provider / vendor success teams, are highly relationship-driven, and can build scalable processes that create an exceptional provider experience.

The ideal candidate combines sales hustle, recruiting discipline, and team leadership with community building, able to manage a team that supports a network of part-time Nurse Practitioners. You'll launch new states, grow existing states, and be responsible for the overall success of the supply side of our business.

Key Responsibilities

Provider Recruitment & Onboarding

• Lead efforts to build a pipeline to recruit Nurse Practitioners interested in replacing their second shift with the opportunity to offer concierge, in-home aesthetics treatments
• Sell a training course to Nurse Practitioners in need of clinical training and / or recruit experienced Providers with prior training and industry experience
• Optimize our onboarding process to create a remarkable onboarding experience

Training & Enablement

Performance Management

Leadership & Team Development