Management Analyst II - Norfolk Community Emergency Shelter

Management Analyst II

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

The Norfolk Community Services Board (NCSB) provides treatment, support, and education to the community with a focus on mental illness, substance use addiction, and intellectual / developmental disabilities. Norfolk CSB provides services to persons in acute crisis as well as integrated, person-centered, and recovery-oriented programming for persons needing assistance and support stabilizing in the community.

Today, the NCSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. Norfolk CSB seeks team members interested in providing skilled services in a public service environment. We are also seeking persons to join our team that are dedicated to supporting a positive work and treatment environment. Please join us as we instill hope and recovery opportunities for the persons we serve.

The NCSB is seeking a Management Analyst II to perform specialized clerical-administrative work for the Norfolk Community Emergency Shelter and related programs within the Housing and Homeless Services Division. Other duties include scheduling and conducting intakes to determine eligibility, location of available shelter beds, conferring with shelter and hotel managers, and data entry to ensure participant files are updated and contain all information necessary to document activities.

Department Hiring Salary Range : $54,601-$62,791

Essential Functions

Essential functions include but are not limited to :

• Responds to direct requests and well as referrals from community partners and Homeless Management Information System (HMIS) for shelter assistance.
• Gathers necessary verification of program eligibility, makes phone calls to verify applicant's homeless status and other factors for consideration.
• Provides pre-enrollment orientation for new applicants, new tenant education, explains program policies and procedures and provides information on housing options in the community.
• Completes room inspections prior to entry into non-traditional shelter settings (including hotel rooms).
• Communicate with shelter and non-traditional shelter providers regarding bed availability and extensions as needed.
• Conducts initial, and interim reviews of participant's program eligibility and compliance with rules and housing plans. Schedules appointments to collect documentation, makes revisions, schedules room inspections, and notifies participants and shelter managers in writing of changes.
• Completes intake packets, obtains participant signatures, maintains client files.
• Performs clerical duties such as answering telephones, general typing, maintenance of participant spreadsheet, and similar duties.
• Prepares payment vouchers for Division Head approval. Assists with voucher processing in support of Housing and Homeless Services programs.
• Tracks budget expenses for the program, and related programs within the Housing and Homeless Services Division.
• Prepares weekly data report for Division Head, reporting on the number of participants, number of entries / exits, makeup of shelter households, and other data as requested.
• Maintains data entry in Homeless Management Information System (HMIS)
• Arranges shelter moves with current and incoming clients. Other duties as assigned

Education / Experience

Work requires broad knowledge in a general professional or technical field. Knowledge is normally acquired through four years of college resulting in a Bachelor's degree or equivalent. Three years' experience in data analysis or related field, or an equivalent combination of education and experience. Preferred Education / Experience : Work requires broad knowledge in a general professional or technical field. Knowledge is normally acquired through combination of education, training and experience which would provide the above knowledge, abilities, and skills preferred. Four-year degree in a human services or business-related field from an accredited college or university. Two years' relevant work experience required.

Additional Information & Requirements