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Sr. Account Executive
Sr. Account ExecutiveLakeland Companies • Minneapolis, MN, US
Sr. Account Executive

Sr. Account Executive

Lakeland Companies • Minneapolis, MN, US
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Job Description

Job Description

Join the Control Assemblies Team - Shape the Future of Automation!

Job Overview

Control Assemblies is seeking a talented Senior Account Executive - Strategic Accounts to join our dynamic team in Plymouth, MN.

The Sr. Account Executive is responsible for cultivating and expanding relationships with a select portfolio of key strategic customers. This role acts as a trusted advisor and advocate, ensuring customer satisfaction, driving revenue growth, and maximizing profitability within these accounts. The ideal candidate possesses exceptional relationship-building skills, a deep understanding of the sales cycle, and a proven track record of exceeding targets within complex, enterprise-level accounts.

Essential Duties and Responsibilities

  • Relationship Management :

Develop and maintain strong, long-term relationships with key decision-makers and influencers across multiple departments within assigned strategic accounts (procurement, engineering, sales, etc.).

  • Act as the primary point of contact for all customer-related issues, ensuring timely and effective communication.
  • Proactively identify and address customer needs and concerns, anticipating potential challenges and developing solutions.
  • Build rapport and trust with customer stakeholders at all levels, fostering a collaborative and mutually beneficial partnership.
  • Account Growth :

    • Identify and pursue opportunities to expand business within existing strategic accounts, increasing share of wallet.

  • Develop and execute account plans that outline strategies for growth, including identifying new product / service opportunities and expanding existing product / service usage.
  • Collaborate with internal teams (e.g., engineering) to develop customized solutions that meet customer needs.
  • Negotiate contracts and pricing agreements, ensuring profitability and alignment with company objectives.
  • Performance Monitoring and Reporting :

    • Establish and track key performance indicators (KPIs) to measure account performance and identify areas for improvement.

  • Regularly review and analyze KPI data, presenting findings and recommendations to both internal and customer stakeholders.
  • Develop and deliver compelling presentations that showcase account progress, challenges, and opportunities.
  • Proactively identify and address any performance gaps, working with internal teams to implement corrective actions.
  • Problem Solving and Support :

    • Serve as the primary escalation point for customer issues, working collaboratively with internal teams to resolve problems efficiently and effectively.

  • Manage high-priority orders and ensure timely delivery, coordinating with operations and logistics teams as needed.
  • Address pricing issues and assist in negotiating favorable terms, balancing customer needs with company profitability.
  • Proactively identify and mitigate potential support issues, ensuring a seamless customer experience.
  • Administrative and Communication :

    • Schedule and facilitate meetings with customer stakeholders, ensuring clear agendas and productive discussions.

  • Track meeting action items and hold both internal and customer teams accountable for completing assigned tasks.
  • Maintain accurate and up-to-date records of customer interactions and account activity in CRM.
  • Communicate effectively with internal teams, sharing customer insights and feedback to inform product development and marketing strategies.
  • Conduct customer satisfaction surveys.

    • Qualifications :

  • Bachelor’s degree in business, Marketing, or a related field preferred.
  • Minimum of 5 years of experience in sales or account management, with a focus on strategic accounts.
  • Proven track record of exceeding sales targets and building strong customer relationships.
  • Excellent communication, presentation, and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • Experience with CRM software (e.g., Salesforce).
  • Ability to work independently and as part of a team.

    • Key Competencies :

  • Customer Focus : Demonstrates a deep understanding of customer needs and priorities.
  • Sense of Urgency : Work with a sense of urgency to ensure customer issues are resolved promptly.
  • Relationship Building : Builds and maintains strong, long-term relationships with key stakeholders.
  • Communication : Communicates effectively both verbally and in writing.
  • Negotiation : Negotiates effectively to achieve mutually beneficial outcomes.
  • Problem Solving : Identifies and resolves complex problems efficiently.
  • Account Management : Develops and executes effective account plans.
  • Results Orientation : Driven to achieve and exceed targets.

    • Benefits

  • Health insurance
  • Dental & vision insurance
  • 401k & profit-sharing
  • PTO & paid holidays
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