Job Description
Job Description
Linder Industrial Machinery Company is recognized as one of the nation's premier heavy equipment dealers providing quality new, used and rental equipment across 27 branch locations in Florida, Georgia, Virginia, South Carolina, and North Carolina. Linder's commitment to delivering superior industrial machinery solutions is shared by our leading equipment partners such as Komatsu, BOMAG, Deutz Fahr, Atlas, Konecranes, Mantsinen, Superior Brooms, Terramac, and many more.
Job Summary :
Responsible for the efficient, profitable and safe operation of the service department.
Responsibilities :
- Maintain staffing at proper levels in relationship to current market
- Evaluate performance of service department against stated goals, budgets, customer reviews and
competitors
Ensure that all shop and field service work is performed in an efficient manner to the satisfactionof internal and external customers
Perform periodic written evaluations for service technicians and staff as requiredEnsure that necessary shop tools and equipment are available and maintained in good workingorder
Meet and exceed company goals as related to growth, efficiency, and safetyReview salary and compensation plan for service personnel and make recommendations forchanges as appropriate
Prepare call reports, estimates and budgets as requiredEvaluate work in process for accuracy and efficiencyAudit compliance of all federal, state and local regulations pertaining to the service departmentSchedule weekly customer visits jointly with CFAs, PSRs and / or equipment sales personMaintain good working relationship with other departmentsMaintain on-going self improvement via self study, company and factory provided programsPerform other tasks as requested by managementEducation / Experience / Skill :
High School diploma or GED and a minimum two years at Vocational or Technical SchoolExperience in industry; preferably in the service areaProficient computer skillsExcellent interpersonal and communication skillsGeneral knowledge of maintenance, repair, parts department functions, sales, and customer needsLinder Industrial Machinery Company is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.