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Patient Reception Specialist

Patient Reception Specialist

VillageMDLivonia, MI, US
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Patient Reception Specialist

The Patient Reception Specialist is responsible for providing patient support and communication and facilitating an exceptional patient experience to build and reinforce satisfaction, and trust and drive organizational loyalty. Accountable for welcoming and preparing the patient for their appointment, the Patient Reception Specialist informs patients of relevant and required information for their visit and provides clear communication around the services they are scheduled to receive.

How You Will Get Things Done :

  • Obtain copies of insurance cards, driver's licenses, authorizations, referrals, and other required appointment documentation and appropriately save them in practice EMR
  • Perform demographic and insurance validation, and inform patients of privacy policies and procedures
  • Keep the reception and patient waiting areas clean and organized
  • Other duties as assigned

How You Will Build Trust :

  • Greet all patients and visitors in a professional and welcoming manner
  • Effectively communicate unexpected schedule delays to patients and assist with patient comfort should delays arise

    • How You Will Innovate :

  • Collect patient co-payments, reconciliation charges, and outstanding balances upon Check-In as well as submitting batches daily
  • Schedule patient appointments / follow-up appointments per established policies and procedures

    • Experience to Drive Change :

  • Adept in medical terminology and insurance practices
  • Proficient in the use of computer programs and applications including Outlook applications and practice EMR systems
  • Competent in basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately
  • Knowledgeable of CPT and ICD-10 coding
  • Current BLS certification for healthcare providers preferred
  • High School Diploma / Equivalency required
  • Experience in primary care, family practice, internal medicine, urgent care, or ER preferred
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    Reception • Livonia, MI, US

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