Talent.com
Guest Service Agent

Guest Service Agent

Springwood HospitalityMartinsburg, West Virginia, United States, 25401
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Thank you for your interest in our Home2 Suites by Hilton Martinsburg

Some of the benefits you will find working for Springwood Hospitality :

  • Annual Retention Bonus, up to $1,000
  • 401K with employer matching contribution
  • Multiple team member "thank yous" throughout the year, centered around holidays and special events
  • $15.00 Per Hour

Apply Today!

Position Title : Guest Service Representative

Immediate Supervisor : Guest Service Manager or Assistant GM

Major Function :

  • Represents the hotel to the guest through the guest's stay by performing sales and customer service functions related to guest registrations, reservations, and revenue collections. These functions should be handled in a way that assure the guests receive a safe and secure place to stay with friendly, attentive service ensuring the guests have a pleasant stay and a smooth checkout.

    • Essential Functions :

  • Provide the highest quality of service to the guest at all times. Anticipate the guest's needs and exceed their expectations.
  • Must be able to clearly read, write and understand English in order to service the needs of the great majority of our guests.
  • Assists guests efficiently, courteously and professionally in all service related functions to maintain property's high standard of service and hospitality.
  • Greet and register guests and provide room assignments accommodating special requests whenever possible. Assist in pre-registration and blocking of reservations. Keep housekeeping and other departments informed of any special requests, late check-outs and special need areas in the hotel.
  • Act as a liaison between management and guests. Attempt to handle guest special requests and complaints on the first interaction, then follow up to ensure it was handled to their satisfaction.
  • Handle guest check-ins and check-outs efficiently, friendly and professional manner.
  • Be very knowledgeable of the frequent stay club and its benefits and any current promotions being offered.
  • Have working knowledge of reservations and procedures, take reservations, and know cancellation procedures and company's “walk” policy.
  • Ensure that all cash, check, and miscellaneous departments are in balance at the end of each shift. Check all credit cards to ensure they are valid. Communicate with incoming shift associates by logging pertinent information in the pass on log.
  • Develop a thorough knowledge of the accounting system particularly how to handle guests being Direct Billed.
  • Develop a thorough knowledge of property management system.
  • Post room charges, food & beverage charges, phone charges, compute guest bills (individual, group masters, and city ledger accounts) using PMS, collect payment and make change for hotel guests following all cash handling procedures as required by brand.
  • Have knowledge of hotel property, hotel staff, and hotel services with hours of operations; room locations, types of rooms, and room selling strategies; hotel rates and discounts and how to handle each; hotel credit and check cashing policies and procedures.
  • Answer inquiries pertaining to hotel services, shopping, dining, entertainment and travel directions.
  • Maintain guest privacy. Never announce guest room numbers. Never transfer calls to a room without the caller identifying the name of the person in that room.
  • Keep the Front Desk area neat, clean, and free of safety hazards. Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.
  • Maintains proper key control for the property. This would include internal keys and guest keys. Never give an additional key to a guest without first checking their identification.
  • Assist in maintaining public areas of the hotel in a clean and orderly condition.
  • Receive and transmit mail, phone, and written messages for guests. Responsible for proper telephone etiquette.
  • Assist in Food and Beverage areas as needed. This would include breakfast when busy, and making coffee and cookies in the evenings among other items as required by the brand.
  • Maintain wake up call logs and ensure they are entered into the system properly.
  • Attend to special service requests including securing of guest valuables in safety deposit boxes and ordering complimentary amenities.
  • Deliver requested items when possible.
  • Maintain the business center supplies and cleanliness.
  • Be aware of new potential sales contacts through guest interaction and report the information to the appropriate individual. Promote repeat business by offering to take future reservations upon check-out and providing recommendations for alternate same brand -type products. Provide Sales leads to the sales department or general manager.
  • Contribute and support the hospitality programs to ensure their success.
  • Must be able to lift and carry 25 pounds; push and pull 50 pounds.
  • Have a thorough knowledge of emergency procedures.
  • Wear proper uniform at all times in accordance with the Standards of Appearance.
  • Where applicable…follow approved laundry procedures, ensure understanding of operation of washer and dryers. Assist in folding linen according to proper standards. Adhere to no iron laundry procedures.
  • Must be thoroughly familiar with Associate Handbook. Associate must adhere to all work rules, procedure and policies established by the company; including, but not limited to, those contained in the Associate Handbook.
  • Must maintain certification from a responsible vendor training if alcohol is served at your respective property.
  • Other duties as assigned, of which the associate is capable of performing.

    • PI03cb4fa980dd-30511-38703416

    serp_jobs.job_alerts.create_a_job

    Guest Service Agent • Martinsburg, West Virginia, United States, 25401

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    HYBRID Member Service Representative

    HYBRID Member Service Representative

    TEKsystemsWinchester, VA, United States
    serp_jobs.job_card.full_time
    TEKsystems is currently searching for career-driven candidates interested in a Member •.Services Representative opportunity with a Fortune 100 Financial Institution in the Winchester, VA area! •.To r...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Border Patrol Agent - Earn up to $30,000 in Recruitment Incentives

    Border Patrol Agent - Earn up to $30,000 in Recruitment Incentives

    U.S. Customs and Border ProtectionChester Gap, VA, United States
    serp_jobs.job_card.full_time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Alterations Customer Service Representative

    Alterations Customer Service Representative

    David's BridalHagerstown, MD, US
    serp_jobs.job_card.part_time
    Minimal weekday hours required (join for weekends only!).NO LIMIT • Additional terms and conditions apply.Competitive hourly pay rates & team bonus. At David's Bridal, we empower our customers and o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Client Service Representative (Middleburg, Part-Time 30H / Week)

    Client Service Representative (Middleburg, Part-Time 30H / Week)

    Atlantic Union BankMiddleburg, VA, United States
    serp_jobs.job_card.part_time
    The position is an all-encompassing role which requires the teammate to deliver best in class client experience, sales / service solutions, as well as handle teller transactions.The Client Services R...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Hybrid Banking Member Service Representative

    Hybrid Banking Member Service Representative

    TEKsystemsWinchester, VA, United States
    serp_jobs.job_card.full_time
    Start Your Career Helping People Every Day • We're looking for friendly, reliable individuals to join our team as •Member Service Representatives • in a fast-paced, 24 / 7 contact center.If you enjoy h...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Air Interdiction Agent

    Air Interdiction Agent

    U.S. Customs and Border ProtectionShawnee Land, VA, United States
    serp_jobs.job_card.full_time
    Pilot CBP Air Interdiction Agent.Air and Marine Operations (AMO), a component of U.Customs and Border Protection (CBP), offers skilled Pilots interested in law enforcement an opportunity to work wi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Customer Service Teammate

    Customer Service Teammate

    GO Car WashInwood, WV, US
    serp_jobs.job_card.full_time
    Job Category : Car Wash Attendant.Location : Inwood, WV 25428, USA.TEXT "GOCARWASH" to 25000 to signup for an interview.GO Car Wash is one of the fastest growing car wash operators in the United Stat...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Bartender – Food & Beverage

    Bartender – Food & Beverage

    Buffalo Wild WingsLeesburg, VA, United States
    serp_jobs.job_card.part_time
    In most jobs, everyone doesnt spontaneously erupt into applause and start raining down high-fives.At Buffalo Wild Wings, thats just a Thursday night. This is the place to start the next phase of you...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Hybrid Customer Service

    Hybrid Customer Service

    TEKsystemsWinchester, VA, US
    serp_jobs.job_card.full_time
    You will be responding to inquiries and requests from members and other individuals within a 24 / 7 high volume, structured contact center operation. Be the first point of contact for members, answeri...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    Hospitality Services Coordinator

    Hospitality Services Coordinator

    Verizon - VA - AshburnÂAshburn, Virginia, United States, 20146
    serp_jobs.job_card.full_time
    If you love creating memorable experiences for clients while being an organized critical thinker, we are looking for you! You will be responsible for overseeing the operations, and movement for yo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Customer Service / Sales

    Customer Service / Sales

    Home Depot (Retail)Ranson, WV, US
    serp_jobs.job_card.full_time
    Customer Service / Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Guest Service Representative / Night Auditor

    Guest Service Representative / Night Auditor

    Krishna Ventures LLCGreencastle, Pennsylvania, United States
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    The Holiday Inn Express is looking to hire energetic Guest Service Agents to assist with checking guests in and out of our establishment. The Front Desk Agent will assist guests with inquiries, prob...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Hybrid Banking Member Service Representative - Late First Shift

    Hybrid Banking Member Service Representative - Late First Shift

    TEKsystemsWinchester, VA, US
    serp_jobs.job_card.full_time
    Start Your Career Helping People Every Day.We’re looking for friendly, reliable individuals to join our team as.Member Service Representatives. If you enjoy helping others and want to build va...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Member Services Representative

    Member Services Representative

    CrunchWinchester, VA, US
    serp_jobs.job_card.full_time
    Job Opportunity at Crunch Fitness.Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job, it...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Direct Sales Agent Specialist (2835)

    Direct Sales Agent Specialist (2835)

    AllstateWinchester, VA, US
    serp_jobs.job_card.full_time
    National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. We offer home, auto and accident an...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Real Estate Agent

    Real Estate Agent

    Coldwell Banker PremierWinchester, VA, US
    serp_jobs.job_card.full_time
    Introducing Coldwell Banker Premier, your premier destination for exceptional real estate services.Whether you're looking to buy, sell, or invest in properties, our team of dedicated professionals ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Host

    Host

    Our TeamFront Royal, VA, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    To present a positive first impression of TGI Fridays friendliness, excellent service and high standards.To greet Guests upon arrival, ensure Guest dining experience is excellent and to bid Guests ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Sales Associate - Guest Specialist

    Sales Associate - Guest Specialist

    Bob's Discount FurnitureWinchester, VA, US
    serp_jobs.job_card.full_time +1
    Sales Associate - Bilingual English / Spanish a PLUS.Retail Guest Experience Specialists.Must be at least 18 years or older to be considered. Full-Time and Part-Time Career Opportunities.Our Sales Ass...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Guest Service Supervisor

    Guest Service Supervisor

    Altitude Trampoline ParkLeesburg, VA, USA
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    A Guest Services Supervisor at Altitude is responsible for monitoring the overall park atmosphere and Altitude Culture for the employees as well as the guests. In addition to the park culture the su...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Border Patrol Agent

    Border Patrol Agent

    U.S. Customs and Border ProtectionBerryville, VA, US
    serp_jobs.job_card.full_time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days