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Strategic Client Servicing Specialist

Strategic Client Servicing Specialist

LHHMount Laurel, NJ, US
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Job Description

Job Description

LHH Recruitment Solutions has partnered with a company local to Mount Laurel, NJ. This role serves as the primary point of contact for strategic clients, including large corporations and government entities. The specialist will manage all servicing processes, ensuring high-quality customer support and operational excellence.

Job Title : Strategic Client Servicing Specialist Location : Mount Laurel, NJ Work Schedule : Hybrid (Tuesday & Wednesday in-office; remote remainder of week) Pay Range : $20.00 – $22.00 / hr. Start Requirement : First 30 days in-office Monday–Thursday

Key Responsibilities

  • Manage a portfolio of strategic clients as their single point of contact
  • Respond to inquiries promptly while maintaining receivable aging targets
  • Perform large-scale reconciliations and cash application analyses
  • Investigate and resolve complex client issues across multiple schedules
  • Interpret and act on purchase orders, invoicing requirements, and payment processes
  • Manage end-of-lease activities including quotes, equipment removal, and contract termination
  • Oversee rebooking processes due to errors or contractual changes
  • Collaborate with internal teams and external partners across multiple business channels
  • Engage with client contacts from AP staff to C-level executives
  • Support high-priority projects as assigned by leadership

Performance Expectations

  • Maintain exceptional customer satisfaction and quality assurance scores
  • Meet aging receivable and productivity goals
  • Deliver timely follow-ups and demonstrate strong decision-making skills
  • Exhibit professionalism, teamwork, and a positive attitude
  • Qualifications

  • Bachelor’s degree or equivalent experience preferred
  • 1–3 years of customer service or collections experience
  • Strong verbal and written communication skills
  • Intermediate proficiency in Microsoft Excel and Word
  • Experience with large, multi-schedule clients and governmental entities is a plus
  • Familiarity with payment application and reconciliation processes
  • Analytical problem-solving and basic math skills
  • Ability to multitask and prioritize in a fast-paced environment
  • Experience with Salesforce and Unified Desktop systems
  • Benefits

    Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401(k) plan. Paid leave may include sick leave (as required by law), other leave required by federal / state / local law, and holiday pay upon meeting eligibility criteria.

    Pay Details : $20.00 to $22.00 per hour

    Search managed by : Cassandra Coakley

    Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

    Equal Opportunity Employer / Veterans / Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https : / / www- uat.lhh.com / us / en / candidate -privacy

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :

  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance
  • Massachusetts Candidates Only : It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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    Servicing Specialist • Mount Laurel, NJ, US

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