General Manager

Overview

One Off Hospitality Group provided pay range

This range is provided by One Off Hospitality Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range : $80,000.00 / yr - $80,000.00 / yr

For almost 30 years, One Off Hospitality has developed and operated some of Chicago’s most beloved places to eat and drink. More importantly, we’re a group of people - chefs, hospitality veterans, managers and creators - who believe in the power of treating our guests like family and our restaurants like home.

REPORTS TO : VICE PRESIDENT OF HOSPITALITY AND GUEST SERVICES, CEO

FLSA : EXEMPT

SALARY : $80K + BASED ON EXPERIENCE AND QUALIFICATIONS

POSITION SUMMARY : The General Manager directs and oversees all food and beverage in accordance with standardized policies in order to provide efficient, friendly services and profitable operations.

Responsibilities

• Maintains a cheerful, courteous disposition and a neat, clean and professional image
• Has a strong beverage background and creates a collaborative environment for all new drink recipes before they are served in order to maintain brand standards
• Works with the CDC in setting the direction of the business in day to day operations as well as developing and executing a plan to drive sales, manage costs, and grow the business
• Manages FOH schedule; ensures the FOH is properly staffed and communicates any staffing issues to People Services
• Handles all FOH staff responsibilities in partnership with People Services (training and development, employee relations, disciplinary action, documentation, terminations, etc.)
• Works directly with Executive Chef / Chef de Cuisine to promote a strong and unified leadership dynamic—breaking barriers of separation between FOH and BOH
• Manages BOH payroll edits and ensures all is correct by payroll processing time
• Conducts bi-weekly meetings with all FOH managers to update them on financials, service, new procedures, and improvements
• Holds pre-shift meetings within every service and every department or arranges coverage in absence
• Fluent in all aspects of the budget and P&L to educate all managers on meeting and exceeding goals
• Works with the leadership team to drive restaurant success and promptly informs management of significant issues
• Shares responsibility with the Executive Chef for repairs and maintenance of the restaurant
• Oversees organization, efficiency and policies relating to service in the dining room
• Balances admin responsibilities with service responsibilities
• Enhances and strengthens guest relationships
• Promotes team morale and the OOH culture among employees
• Resolves guest complaints politely and follows up as needed
• Ensures the space looks, smells and feels good (lighting, temperature, bathrooms, cleanliness, seating)
• Participates in training on standardized policies (HR, fire, hygiene, health, safety, employee handbook, etc.)
• Assists with duties of other employees as needed due to absences or high volume
• Ensures server check outs and restaurant closing duties are performed to standards
• Understands and embodies company background, core values and philosophy
• Adheres to all safety and sanitation policies and procedures
• Performs other work-related duties as assigned

Minimum Qualifications

Physical Demands and Work Environment

One Off Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

More detail about One Off Hospitality Group, please visit One Off Hospitality Group

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