A company is looking for a Guest & Member Care Specialist to provide support for internal and external customers.
Key Responsibilities
Respond to inquiries and resolve customer issues from start to finish
Maintain accurate documentation of customer contacts and ensure timely responses
Assist with reservations, data maintenance, and support hotel operations as needed
Required Qualifications
High School diploma required
Proficiency in Microsoft Excel, Word, Teams, and other relevant software
Ability to learn and work with department operating systems
Basic math skills for calculations and data processing
Ability to multi-task and maintain confidentiality while demonstrating professionalism
Guest Specialist • Fort Myers, Florida, United States