Rental Operations Specialist

Rental Operations Specialist

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

The Rental Operations Specialist supports the day-to-day operations, administration, and financial functions of the Global Rental Operations (GRO) Business Unit. This role prepares, executes, and maintains group contracts within the global rental business. Responsibilities include managing room blocks, processing deposits and final payments, coordinating with clients and resorts, managing rooming lists, and ensuring a seamless check-in process. The role also involves managing multiple distribution email boxes, assisting with leads, handling ad hoc projects, and participating in organizational initiatives. The Specialist will act as a liaison between the client, property, GRO Yield, GRO Operations, and GRO Sales. This role is hybrid in office Monday, Tuesday and Wednesday, and remote Thursday and Friday.

How You'll Shine :

• Liaise between clients, property teams, GRO Yield, Operations, and Sales, managing group room blocks from start to finish.
• Manage room block changes, ensuring system updates and communication with all parties.
• Serve as primary contact for group attendees, addressing questions and coordinating vendor services like catering and transportation.
• Track key dates (contracts, deposits, cut-offs) and work with accounting to ensure timely payments and resolve discrepancies.
• Enter rooming lists, provide confirmations, and send group resumes to properties for smooth check-ins.
• Maintain accurate records in systems such as iHotelier, RCC, Opera, and FOCUS.
• Prepare discount links and manage Direct Bill groups with accounting as needed.
• Build and maintain strong client relationships through regular follow-ups and issue resolution.
• Prepare and facilitate group contracts via AdobeSign and provide group pick-up reports on request.
• Support month-end reporting, commission requests, vendor forms, and assist with cross-departmental projects and initiatives.
• Provide support for ad hoc opportunities that arise, ensuring flexibility and adaptability in handling various tasks.

What You'll Bring :

How You'll Be Rewarded :

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include :

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.