Player Services Assistant Shift Manager

We're changing entertainment. Come join us.

Overview

Be among the first 25 applicants. At PENN Entertainment, you'll be part of a fast-paced industry with diverse coworkers driven by helping people have more fun. The company supports career growth and provides total rewards, including wellness programs. Initial placement within the salary range is based on relevant knowledge, skills, and experience. Base salary is one component of a competitive Total Rewards package; benefits may vary by position. Paid time off is earned according to local policy and increases with length of employment.

WE LOVE OUR WORK.

Essential Duties And Responsibilities

• Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Assists with guest inquiries while monitoring and applying service recovery within authorized levels.
• Assists with Sportsbook and Player Services counter tasks as needed. This includes but is not limited to taking and issuing tickets / payments.
• Assist in acquisition of new players through the continuous promotion of the Marquee Rewards card program and the special benefits of card membership.
• Monitors operation supply inventory on assigned shift. Notifies manager of issues.
• Review and approve cage documentation based on established levels of authorization in absence of Shift Manager.
• Prepare / review currency transactions reports in absence of Shift Manager on assigned shift.
• Verify vault accountability at end of shift on assigned shift.
• Verify credit line availability in absence of Shift Manager on assigned shift.
• Verification of main bank and window cashier drawers.
• Authorizing checks.
• Prepare customer deposit and safekeeping log.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures.
• Maintains strict confidentiality in all departmental and company matters.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

Supervisory Responsibilities

This job has supervisory responsibilities.

Language Skills

Ability to read and interpret documents in English, safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication in English may also be required.

Reasoning Ability

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Certificates, Licenses, Registrations

Employee must qualify for licenses and permits required by federal, state and local regulations. Must successfully complete applicable alcohol service training.

Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The role requires standing, using hands, reaching, talking, and vision abilities. Lifting up to 50 pounds may be required in some duties.

Work Environment

Very loud environment; exposure to secondhand tobacco smoke in some areas. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Information

Stay in the game. Follow us. Equal Opportunity Employer.

Starting salary : Starting at $40,000.

Groundskeeper - Part Time - Harrah's Gulf Coast (example reference in content) is included for informational purposes only and does not constitute a current opening.

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