WYS - HOUSEKEEPER

Housekeeper Position

KOA, INC. DEI STATEMENT At KOA, we believe the outdoors is fun and for everyone. We are committed to having a diverse, equitable and inclusive environment where all are treated with dignity and respect. We strive to : intentionally create a sense of community and belonging for our guests, employees and franchise partners; continually educate ourselves and advance our understanding about DEI; sustain a culture that promotes diversity of thought and experiences; ensure everyone has the ability to experience the outdoors and that our facilities are accessible to all; drive change in our company and industry through action and implementation.

Kampgrounds of America, Inc. (KOA) is the world's largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks. Founded in 1962, the mission of KOA is "connecting people to the outdoors and each other," and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused and innovative.

The Housekeeper is responsible for maintaining a clean, sanitary, comfortable, and tidy environment in support of the housekeeping department at an OAK property. They are to clean all private offices and public common areas including the general store, restrooms, and accommodation units while maintaining departmental standards. The Housekeeper consistently offers professional, friendly, and engaging customer service. Proper maintenance of the housekeeping tools and equipment is essential. Housekeepers work as part of a diverse team to meet and exceed brand standards.

Specific duties include : cleaning and styling accommodation rooms and public areas efficiently, to brand expectations, with great attention to detail and within time standards; refreshing and replenishing guest rooms with amenities, supplies, lines, and applicable collateral to ensure all items are available for guest use; taking a proactive approach to prevent guest challenges by inspecting your work, identifying and communicating maintenance concerns, and replacing items when necessary; completing maintenance requests in a timely manner and in order of priority; taking ownership to resolve guest challenges, working collaboratively with the guest services team and property leadership; filling out appropriate forms and turning in any items left by guest to the housekeeping supervisor; ensuring adherence to quality standards and health and safety regulations; removing bedding and counting linens in the room, then making beds neatly with fresh sheets and pillowcases; washing, drying and folding laundry as required; picking up debris from floors and emptying trash in wastebaskets; cleaning mirrors, shelves, dishes, door frames, and furniture. Dusting all surfaces, vacuuming and sweeping floors, and arranging furniture properly; sanitizing kitchen and bathrooms, scrubbing basins, tubs, toilets, and floors with appropriate chemical solutions in accordance with industry standards and company policy while using protective equipment; signing out and signing in master room keys daily. Never loan out keys to another individual or remove them from the property; conserving energy by closing shades or blinds and turning up air conditioning in unoccupied rooms; reporting room condition and status to housekeeping supervisor and guest services; retrieving, stocking, restocking and storing the housekeeping cart according to prescribed housekeeping safety and security procedures; maintaining cleanliness of all areas of campground.

Note that this job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Expected results include : clean, tidy, and well maintained private and common areas, restrooms, and accommodations; meeting the property's target for OSHA and safety requirements; promoting teamwork and quality service through daily communication and coordination with other departments; timely reporting of guest concerns and maintenance issues with follow-up and corrective action in areas under the team member's capabilities; precise control and adherence to KOA policies of all housekeeping, cleaning, and safety programs.

Job qualifications include : desire to work in housekeeping or related field; basic understanding of English language and willingness to learn through hands-on experience of housekeeping and janitorial procedures; comfortable in a fast-paced and high-pressure environment; motivated, goal oriented and results driven; ability to maintain confidentiality; able to work nights, weekends, and holidays; valid driver's license.

Physical requirements include : ability to stand for long periods of time; must be able to lift to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly; ability to bend, stoop, kneel, crouch, climb and move safely over uneven terrain; able to work inside and outdoors and in various climates; able to travel by automobile.

Kampgrounds Of America, INC. is an Equal Opportunity Employer and strives to provide an environment where all employees and applicants are treated with respect. The company is committed to fair treatment of all persons. This value ensures employees and candidates are treated equally and are protected from discrimination or harassment of any kind. All employment decisions shall be made without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors, or any other protected status.