Systems Administrator

Windermere Preparatory School is seeking a Systems Administrator to provide high-quality technical support to students, faculty, and staff, while ensuring reliable and secure campus network operations. This role combines hands-on end-user support with proactive network administration and maintenance to keep our technology systems running efficiently.

The ideal candidate will be a resourceful problem solver, a strong communicator, and a collaborative team player with experience in both IT support and network management.

Responsibilities

• Serve as a primary point of contact for technical support requests, responding via helpdesk, phone, email, or in-person.
• Diagnose and resolve hardware, software, and network issues across Windows, macOS, iOS, and other campus devices.
• Support the Residential Life program with dedicated hardware, software, and network troubleshooting.
• Configure, maintain, and upgrade network infrastructure, including switches, wireless access points, and firewalls, to ensure optimal performance and security.
• Assist in managing and monitoring campus servers, virtualization (VMware), and security systems.
• Collaborate with the Technology Manager on best practices for cybersecurity, device deployment, and network reliability.
• Provision and deploy end-user devices (laptops, desktops, iPads) and assist with imaging and account setup.
• Monitor system health, troubleshoot reported errors, and maintain accurate records of technology assets and support activities.
• Assist with AV, multimedia, and telecommunications needs for campus events and activities.
• Participate in technology planning, recommending upgrades and improvements to support the school's roadmap.
• Take ownership of assigned projects and follow through to completion.

Attend required meetings and support school functions when needed.

Ability to install, configure, and troubleshoot end-user devices and replace hardware components.

Positive team-oriented attitude, flexibility, and a sense of humor.

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