Wraparound Care Coordination Supervisor

Job Description

Job Description

Description : POSITION SUMMARY :

The Wraparound Care Coordination Supervisor is responsible for oversight of services for youth who are assigned to the High Fidelity Wraparound Tier of service within Pathways to Success. Responsible the selection, training and supervision of Wraparound Care Coordinators. Provides clinical consultation to program staff regarding clients as needed concerning program services. Assures compliance with HFS Care Coordination and Support Organization requirements and all regulations in which the services and agency are provided under.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• In coordination with Manager of Care Coordination, interviews, selects, trains and supervises Wraparound Care Coordinators. Monitors employee performance and completes quarterly and annual evaluations. Works to resolve any performance issues or concerns.
• Provides oversight to client referrals, intake and admissions, assuring timely response to referral sources.
• Maintains positive relationships and open communication with community providers and others with whom the agency collaborates on behalf of clients.
• Oversees record keeping and reporting processes to insure that flow of written communication is current and effective.
• Provides leadership to the Utilization Review committee to ensure that the process is completed and that results are used to improve the quality of services.
• Participates in the all required committees including but not limited to monthly staff meeting and leadership meeting.
• Responsible for all program reviews and the success of the programs key performance indicators.
• Ensure needs of clients are met and services maintain Wraparound fidelity. Ensure staff have a variety of skills and resources to utilize when working with youth and families.
• Monitors direct service requirements of staff to ensure targets are being met and monitors caseload size to ensure accurate ratio.
• Adheres to and follows all other required duties necessary and assigned by Manager.

QUALITICATION REQUIREMENTS

CARE & TCI

Hoyleton has adopted the CARE (Children and Residential Experience), developed by Cornell University , to guide our culture and practice. CARE is grounded in six core principles : Developmentally Focused, Family Involved, Relationship Based, Ecologically Oriented, Competence Centered, and Trauma Informed.

Completion of CARE and TCI training is an internal requirement for all staff and must be completed upon hire. Ongoing application of these principles is expected and essential to successful job performance.

TCI (Therapeutic Crisis Intervention). Employees must :

Monthly refresher opportunities are provided. Employees who fall out of compliance may be required to retake the full course. Consistent participation and application of both CARE and TCI are essential to job performance.

Working Conditions

This position operates in a professional office environment and routinely uses standard equipment including, but not limited to, filing cabinets, computers, phones, photocopiers, etc.

The role may involve frequent walking, standing, or lifting of materials up to 10 pounds, depending on program needs. These physical demands are representative of those needed to perform the essential functions of the job.

Requirements :

EDUCATION AND / OR EXPERIENCE

Requirements