Field Service Technician II

SUMMARY :

MI Conveyance Solutions Field Service Technicians II provide the highest levels of mechanical service to meet the needs of our customers. Whether repairing and installing conveyor belts or repairing and maintaining mechanical equipment, we cater to the needs of our customers to keep their industry in motion.

JOB DUTIES :

Performs on-site belt installation, splicing, and preventative maintenance and occasional call outs for emergency repairs.

• Fabricate lightweight and / or heavyweight belts in shop.
• Performs rigging to facilitate the lifting of belt rolls, presses and tooling on and off conveyor systems.
• Performs basic millwright tasks such as torch heating and cutting a swell as removal and installation of conveyor components such as bearing, idlers, pulleys, gearboxes, and motors.
• Serves as customer contact on technical and service-related issues.
• Works under direct supervision and follows detailed guidelines to work on moderately complex repairs and installations.
• Works in a safe, courteous, and professional manner always.
• Ensures that processes and environmental conditions comply with local and national regulatory agencies, and Motion’s safety standards.
• Performs other duties as assigned.
• Responsible for the installation, diagnostics, repair and support for equipment that is installed and operating at customer sites.
• Diagnose problems with equipment, assess the extent of the problem, document findings, make decisions to repair and / or replace parts.
• Keeps customers informed on the nature of service provided or outstanding issues and recommends system enhancements, upgrades, or repairs.
• Works under direct supervision and follows detailed guidelines to work on moderately complex repairs and installations.
• Ensures that processes and environmental conditions comply with local and national regulatory agencies, and Motion's safety standards.
• Provides technical support and training to customers on operational or maintenance aspects of system equipment.
• Communicates technical information to technical and non-technical stakeholders and meets customers daily or as required to ensure high levels of customer satisfaction.
• Performs other duties as assigned.
• Performs on-site services for new and existing clients, which may include on-site emergency repairs, equipment servicing and equipment upgrades on a 24 / 7 on-call basis.

EDUCATION & EXPERIENCE :

Typically requires a technical degree and zero (0) to three (3) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES :

PHYSICAL DEMANDS :

COMPANY INFORMATION :

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

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