Customer Chat Support Specialist

A company is looking for a Customer Chat Support Representative to enhance customer service experiences in mental health wellbeing.

Key Responsibilities

Respond to incoming chats and calls, providing resources and support for members' needs

Assess client needs, research information, and document interactions accurately

Recognize crisis situations and triage calls as necessary while maintaining confidentiality

Required Qualifications

1-3 years of experience in customer service

Basic computer knowledge

Proficiency in all Microsoft Office Applications

High School Diploma or GED