Customer Service Associate

Customer Service Associate

USA Beauty is the nation's leading network of beauty industry events, connecting professionals, students, and brands from around the globe through live, virtual and hybrid events, specialist digital content and actionable data solutions. Through our growing portfolio of shows, we join together our unique experience, expertise, and skills in our mission to bring beauty to the world.

People are the core of all that we do, and we are proud to serve the beauty community every step of the way. Our business welcomes all representatives of the professional beauty industry to meet with top brands from around the globe, get hands-on education, shop, connect with their community, and stay up to date with the hottest trends.

Using our experience and proven industry insight, we are passionate about creating platforms for our customers to connect and shaping environments that enable businesses to flourish.

Job Description

This role is based in our Orlando, FL office.

As a Customer Service Associate, your primary responsibility will be to support Informa Markets' US Beauty, which encompasses prestigious events such as Premiere and Cosmoprof. Additionally, you will assist with the US Boating events as needed, based on business requirements. Your role will involve delivering exceptional customer service through multiple channels, including phone, email, and chat communications. You will be tasked with addressing inquiries, resolving issues, and providing accurate information to ensure a seamless experience for participants. Your commitment to excellence in service will significantly contribute to the overall success of the events.

Key Responsibilities

• Serve as the primary point of contact for customer inquiries related to SFV Boating and US Beauty events
• Provide professional and energetic customer service via phone, email, and chat
• Respond to varying volumes of customer communications based on event schedules
• Support major events including Premiere Orlando, Cosmoprof, and US Boating events such as the Fort Lauderdale International Boat Show

Event Support

Administrative Duties

Qualifications

Required Skills & Experience

Preferred Qualifications

Additional Information

We offer :

The salary range for this role is $47,000- $53,000 based on experience.

This posting will automatically expire on 10 / 20 / 2025.

We're not solely focused on a checklist of skills. We champion energy and ambition, and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most although not all of the skills and experience listed, we welcome your application.

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.