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Administrative Assistant

Administrative Assistant

IICRCNiles, IL, US
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Administrative Assistant

Disaster Restoration Company, specializing in water, fire, and mold damage is looking to hire an enthusiastic, career-minded individual to become a successful part of our team. We provide emergency services to clients suffering property disasters / emergencies. As our front-line customer contact, you will be responsible for providing professional, friendly service in our fast-paced environment. Your day will consist of answering phone calls, scheduling our technicians and obtaining insurance contact and billing information.

Responsibilities And Duties

Responsibilities and Duties

  • Ensure positive customer experience with every interaction.
  • Respond to emergency phone calls, communicate with technicians, schedule workflow.
  • Perform administrative and office support activities for multiple supervisors.
  • Perform general customer service duties, follow up, phone calls, emails, etc.
  • Data entry in company systems, look over estimates and update as necessary.
  • Communicate with homeowners and insurance adjusters regarding services.
  • Keep schedule up to date
  • Maintain a strong work ethic

Qualifications And Skills

Qualifications and Skills

  • Speaks clearly and effectively to customers, insurance agents, and adjusters
  • Attention to detail is a MUST
  • Experience with Windows, Microsoft Office (including Excel, Word, and Outlook), and Internet Explorer. Must be able to navigate all with ease.
  • Strong organizational skills
  • Ability to maintain composure during stressful situations
  • Capable of handling customer concerns
  • Applicants must be able to pass a background check with no felony convictions
  • Strong aptitude to learn new processes and procedures.
  • Strong aptitude to learning and utilizing software programs.
  • Miscellaneous Duties
  • Be on an on-call rotation to answer calls that come in after hours- respond to the answering service on your assigned days.
  • Attendance is very important, must be reliable.

    • Office is located in Niles, IL. Must have reliable transportation.

    Must be able to work 5 days a week, start time 8 : 30 to 4 : 30 - will be part of a weekend on-call rotation- on assigned weekends you do not have to come in at the office, can work from home.

    Benefits include : Sick time / Vacation time, birthday pay, paid for major holidays, health Insurance, 401k, cell phone reimbursement Salary : Full-time Salary : $20-22 / hour based on experience

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    Administrative Assistant • Niles, IL, US