Field Service Representative

General Summary :

The Field Service Representative provides technical support to HondaJet Authorized Service Centers, customers and supports issue resolution. The Field Service Representative is the liaison between customers, Authorized Service Centers (ASCs), and the Honda Aircraft Company.

Duties and Responsibilities :

• Conducts planned and unplanned post-delivery customer visits, communications, and facilitates resolution of technical and customer satisfaction issues.
• Set priorities and effectively escalate technical and / or aircraft operational concerns within the Customer's organization and Honda Aircraft Company.
• Visits Authorized Service Centers (ASCs) and support onsite audits in accordance with the Standard Operations Manual.
• Works with the Technical Support and Engineering teams to trouble shoot, resolve uncommon technical difficulties and to initiate development of approved repair procedures and drawings.
• Update management of customer's key aircraft operational and maintenance concerns / issues
• Understand the Flight Ready and Engine Maintenance Programs to support customers questions on program agreements.
• Understand and be able to effectively utilize Honda Aircraft Company’s internal (customer support / in-service related) processes, support resources to better support the customer.
• Travels approximately 30% of the time both domestically and internationally; and maybe on short notice
• Communicate with ASCs and customers, AD’s, SBs, and other relevant documentation published by Honda Aircraft Company to highlight operational improvements as well as clarify their intent.
• Lead, partake in customer meetings for fleet reliability reviews, operations performance, including the promotion of optional Service Bulletins and other projects in the capacity of a technical advisor and project manager.

Education, Work Experience, Certification and / or Licensure :

Knowledge, Skills and Abilities :

Physical Requirements :

The above statements are intended to describe the general nature and scope of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all duties, skills, and responsibilities required of personnel so classified. Duties, responsibilities, and activities may change at any time with or without notice. This document does not constitute a contract between the incumbent and Honda Aircraft Company. (FLSA : ) 01 / 07 / 13