FRONT DESK AGENT / CONCIERGE

Front Desk Agent / Concierge

• $750 Sign-On Bonus

We are an intimate property with a singular calling : to make our guests and our team members feel at home through genuine service and a passion for making other people's lives better. Our top-rated property offers numerous complimentary amenities to our guests. Join our team and make a difference each day!

Summary

The Front Desk Agent / Concierge is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service as well as offer assistance and / or information to guests and visitors regarding the hotel and its facilities and the surrounding area with its restaurants and attractions.

Essential Duties and Responsibilities Include the Following. Other Duties May Be Assigned.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and / or Experience

High school diploma or general education degree (GED); and six months to one year related experience and / or training.

Language Skills

Ability to read, analyze, and interpret procedure manuals. Ability to effectively present information and respond to questions from guests.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Other Skills and Abilities

Ability to operate the Property Management System, capture email, and use the PBX system. Must always be accountable for balancing the daily shift bank and maintain organization and demonstrate quality service.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, and talk, or hear. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand, walk, and reach with hands and arms.

The employee must occasionally lift and / or move up to 25 pounds. Specific vision abilities required by this job include the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Driver's License Required

ServSafe Alcohol Certificate Required (or must be obtained within 30-days of hire)