ADMISSIONS ASSISTANT

Position Summary

The Admissions Assistant provides and coordinates administrative, clerical and student support primarily to the area of Admissions & Advising. The Admissions Assistant utilizes college data and best practices in admissions to develop, manage, and evaluate events and customer service operations that are designed to enhance guest relations for the purpose of affecting the enrollment behaviors of prospective students. The Admissions Assistant plans and organizes customer service functions to ensure front desk operations and admissions events are properly planned and assigned for all Enrollment Management staff. The Admissions Assistant utilizes the College’s CRM system, database, and imaging software to process applications, save applications & transcripts, send mailings & email campaigns, and create reports.

Essential Job Functions

An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the duties which the employee may be expected to perform. To perform this job successfully, an individual must be able to perform each essential function satisfactorily.

• Provides clerical / office support for Admissions & Advising by ensuring front desk operations, admissions appointments and events are properly planned and assigned for all Admissions staff.
• Ensure successful operation of the Admissions & Advising division by scheduling and maintaining the Advising appointments.
• Processes and maintains all new applicant files, including moving applications through the CRM system using AXIOM along with test score and prerequisite information, checking for any updated information and ensuring that all applicants have submitted all documentation.
• Contributes to the achievement of enrollment and recruitment goals and objectives by representing Monroe County Community College at some on-campus events, discussing policy and requirements, responding to written, phone, email, and in-person inquiries, meeting with visiting students and parents, and providing support regarding logistics for student recruitment including college information nights, college fairs, and other outreach focused events.
• Serves as the primary student communications coordinator for the office. Prepares correspondences, manages mailings, makes outreach phone calls and responds to emails with a high degree of knowledge and confidentiality.
• Responds to inquiries and provides services to students, faculty, staff, and the public in person, by mail, by email, by telephone and via text messaging.
• Assist students with navigating technology used by the college and performs individual review of application documents.
• Helps to assure the effective operations of the Admissions & Advising division by coordinating the ordering of supplies, maintaining detailed attention to the prospective student database, processing computer reports as required, maintaining updates required by computer reports, and updating and making required corrections to the prospective student database file.
• Ensures quality service to applied, prospective, and current students by providing administrative support such as document imaging and data entry for Enrollment Management, ordering and maintaining the office supply inventory and materials, and maintaining the security and confidentiality of records.
• Provides evening clerical support for the Admissions, Registrar’s and Financial Aid offices as needed and serves as back-up to other staff members in the office during periods of absence.
• Supervises and assigns duties for the Student Assistants as assigned.
• Facilitates a work environment that encourages knowledge of, respect for, and the development of skills to engage with those of other cultures or backgrounds.
• Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and / or courses required by the Director of Enrollment Management.
• Assists in meeting enrollment, recruitment, and student service objectives of the College by performing other duties as assigned.

Requirements

The requirements listed below are representative of the knowledge, skills, abilities and minimum qualifications necessary to perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

QUALIFICATIONS :

Supplemental Information

KNOWLEDGE :

SKILLS :

ABILITIES :

Physical Demands and Work Environment :

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to handle and manipulate paper, booklets, card stock, and tape. The employee is regularly required to communicate with others in person, via email, and on the telephone. The employee is frequently required to view and produce written and computerized documents. The employee must frequently lift and / or move items of light to moderate weight.

While performing the duties of this job, the employee regularly works in an office setting. The noise level in the work environment is usually busy and can be loud at times. The environment can be fast paced with numerous interruptions.