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Emergency Recovery Coordinator (Fire Chaser)

Emergency Recovery Coordinator (Fire Chaser)

IICRCFayetteville, NC, US
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Emergency Recovery Coordinator (Fire Chaser)

Servpro of Fayetteville, Robeson & Bladen County Location : Fayetteville, NC Compensation : $50,000 $90,000 per year (Base + Commission) Benefits : Medical, Dental, Vision, 401(k) with Company Match, Paid Time Off, Career Growth, Vehicle Allowance

Join Our Team at Servpro

Servpro is the nationally recognized leader in emergency restoration services, helping property owners recover from fire, water, and other disasters. With over 2000 franchise licenses and $4.5 billion in sales in 2024, Servpro is the benchmark in the restoration industry.

Key Responsibilities

  • Respond promptly to emergency property situations and manage incoming leads.
  • Consult with property owners affected by fire, water, or other disasters, providing guidance on recovery solutions.
  • Build and maintain relationships with emergency response teams and local agencies.
  • Educate customers on our services and close opportunities on the spot.
  • Participate in community outreach to promote awareness of our emergency restoration services.
  • Track leads from emergency notification systems and maintain customer records.
  • Provide emergency recovery kits and support to impacted property owners.

What We Offer

  • Competitive Base Salary + Commission
  • Comprehensive Benefits Package : Medical, dental, vision, and 401(k) with company match
  • Paid Time Off (PTO) & Holidays
  • Vehicle Allowance
  • Training & Professional Development Opportunities
  • Career Advancement in a Rapidly Growing Industry
  • Supportive Team Environment with Company Events & Recognition Programs

    • What We're Looking For

    Required Qualifications

  • High school diploma or GED
  • 4+ years of experience in restoration, fire services, EMS, police, military, medical response, dispatch, construction, or insurance
  • 2+ years in an outside sales or customer service role
  • Strong sales mindset with the ability to close deals efficiently
  • Excellent communication and relationship-building skills
  • Ability to thrive in fast-paced, high-pressure environments
  • Self-motivated with a results-driven approach

    • Preferred Skills & Experience

  • Experience in emergency response or property restoration
  • Familiarity with CRM systems and emergency response protocols
  • Knowledge of the local area and emergency response networks

    • Ready to make a difference? If you are passionate about helping others during critical moments and thrive in a dynamic, results-oriented environment, we want to hear from you! Apply today by submitting your resume.

    Servpro is an Equal Opportunity Employer and proudly supports the hiring of Veterans.

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    Recovery Coordinator • Fayetteville, NC, US