Training Specialist III (Claims)

Looking to join a growing company dedicated to helping others? We offer that, plus competitive salaries, a culture of learning, and a fast-paced environment. This is a hybrid position with 3 days in-office. Join our team to help make a difference in the lives of others!

About Continental General

The Continental General family of companies has provided insurance, including life and long-term care policies, to individuals and groups for over 30 years, and currently supports over 100,000 policyholders. Both our insurance company, Continental General Insurance Company, and our third-party administrator, Continental General Services, are committed to the continuous development of our infrastructure, processes, and people.

Position Summary

We are seeking a knowledgeable and proactive Training Specialist III to support the development and continuous improvement of our Claims Department. This role is responsible for designing, delivering, and maintaining effective training programs that enhance the knowledge, quality, and productivity of claims staff.

Essential Job Functions And Responsibilities

• Possess working knowledge of the claims process and end to end lifecycle.
• Provides an effective training program to develop and grow the depth of knowledge, quality, and production level of the claims department by developing and delivering claims training programs for continuously improving the Claims Department performance to meet defined goals.
• Collaborate with Claims Department leaders to develop training associated with initiatives tied to both department and company goals and objectives.
• Works with various groups, including SME's, Quality Assurance, and Management to identify areas for improving, growing, and sustaining knowledge and performance.
• Assists with orientation, and integration of new Claims Department employees.
• Organizes, plans, and delivers trainings to new and existing claims staff.
• Maintain records of training activities, employee progress, and can communicate effectively with necessary parties on employee progress.
• Works with QA to perform analysis on trending errors and other issue to inform training needs.
• Develops and maintains training materials, presentations, and handouts, and manages an annual review of all Processes and Procedures to ensure they remain up to date and consistent with claims best practices and industry standards.
• Works with teams to ensure claims handling is conducted in compliance with applicable statues, regulations, and other legal requirements, and that all applicable company procedures and policies are followed.
• Participate in performance management / improvement as needed.
• Performs other duties as assigned.

Qualifications

Why Join Us?

Benefits

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