PRN Intake Data Entry Specialist

Job Title

Primary Job Duties

Enters referrals as they are called or arrive in the office. Collaborates with intake RNs / LPNs for disposition of referrals.

Appropriately communicates information according to department policies and procedures. Answers phones as necessary to maintain customer service standards.

Organizes and performs work effectively and efficiently.

Maintains and adjusts schedule to enhance department performance.

Maintains and promotes customer loyalty.

Effectively demonstrates the mission, vision, and values of the agency on a daily basis.

Quality of Work

Processes referrals as they are called or arrive in the office. Collaborates with intake RNs for disposition of referrals as evidenced by :

• Reviews incoming referrals and accurately creates electronic file in HCHB within established time frames.
• Coordinates with liaisons, intake staff and referral sources when missing or incomplete information is received.
• Keys large volume of highly complex statistical data into the computer with speed and accuracy.
• Monitors all pending weekend and holiday admission / readmission referrals to determine if packet is complete and episode is started.

Appropriately communicates information according to agency policies and procedures as evidenced by :

Productivity / Use of Time

Organizes and performs work effectively and efficiently as evidenced by :

Maintains and adjusts schedule to enhance team performance as evidenced by :

Team Work, Mission, Vision, Values

Demonstrates positive interpersonal relations in dealing with all members of the team (i.e. co-workers, supervisors, physicians, etc.) as evidenced by :

Job Specifications

Education : High School Diploma or equivalent. Secondary education preferred.

Licensure / Certification : Not required.

Experience : At least two years computer experience, preferably in the field of healthcare. Prior experience in customer service / physician relations preferred. Experience with medical insurance verification required.

Essential Technical Skills : Must be able to write, use the telephone, read and speak clearly. Computer literate and demonstrated experience with Microsoft Office.

Interpersonal Skills : Must possess excellent communications skills. Ability to develop and maintain working relationships with patients, staff and public. Effective listening skills.

Essential Physical Requirements : Ability to sit / stand for extended periods of time. Must be able to stoop, bend, sit, and ability to operate office equipment.

Essential Mental Requirements : Ability to deal effectively in stressful situations. Ability to organize and prioritize, learn new skills and techniques. Able to learn and use supportive services.

Essential Sensory Requirements : Visual acuity, touch, hearing and speaking.

Other Hours of Work : Full time position. Office hours are 8 : 00 6 : 00 pm., Monday through Friday. Schedule and hours may vary due to assigned schedule at the time of hire. Occasional need for flexible hours to accommodate department needs.