Information Technology Services - Federal Work Study Student Assistant

Overview

Job Summary : Under direct supervision, student assistant for the Information Technology Services division. Duties include direct support to the Technology Support Center (TSC) and may include support to Training Services, Accessible Technology Services, Smart Classroom Technologies (SCT), the Office of the CIO, and the Office of the Vice President. This position will serve as the initial point of contact for students, faculty, and staff visiting the TSC. Students will staff the front desk, answer calls as the campus operator, and assist the SCT team with audio / visual support for classroom calls or events. This includes assisting students, faculty, and staff with questions, Coyote OneCards, computer troubleshooting, resetting CoyoteID passwords, and connecting devices to the wireless network (Eduroam). As a campus operator, students are responsible for handling incoming calls to the campus general phone number and answering general questions regarding the University.

Responsibilities

• Assisting customers with troubleshooting of devices, connecting to Wi-Fi, assisting technicians with daily duties or projects, and answering campus-related questions.
• Resolving issues with computer lab equipment including printers, kiosks, and charging stations.
• Answering phone calls on behalf of campus operators when necessary and providing assistance to other departments within the division, such as Training Services, Accessible Technology Services, the CIO Office, and Multimedia & Immersive Technologies.

Minimum Qualifications

Required Qualifications

Compensation and Benefits

Student Employment Anticipated Hiring Range : $16.50 per hour. The compensation offered will consider internal equity and experience among other factors.

Position Information

Conditions of Employment

Statement of Commitment to Diversity

California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds and seek to include knowledge and values from many cultures in the curriculum and extracurricular life of the campus community. We will create, promote, and maintain activities and programs that further understanding of diversity and will develop policies that discourage intolerance and discrimination. CSUSB is an Affirmative Action / Equal Opportunity Employer and adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence. Completion of Sexual Violence Prevention Training is required within 6 months of employment and every two years thereafter. For more information on Diversity & Inclusion, visit : csusb.edu / human-resources / diversity-inclusion

Closing Statement

Reasonable Accommodation : We provide reasonable accommodation to applicants and employees with disabilities. For questions about access or accommodations, contact CSUSB Benefits at benefits@csusb.edu.

Additional Compliance

Smoking : CSUSB is a smoke and tobacco-free campus. See policy calstate.policystat.com / policy / 6591951 / latest /

Clery Act : The CSU Annual Security and Fire Safety Report is available at csusb.edu / clery-act

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