Apptad - IT Support Specialist
Apptad IncTampa, FL, United Statesjob_description.job_card.variable_hours_ago
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job_description.job_card.job_descriptionIncident management, Request management, Change management, Knowledge management and Access rights management Second-tier support to local end users for PC and peripherals, office applications or mobile devices. Interacts with other service organizations to restore service and / or identify and correct core problem. Identifies, researches, and resolves technical problems to ensure a timely resolution as per SLA agreements. Perform incident resolutions and request fulfilment and supports end users on a variety of issues Follow-up of end-user hardware request process and order handling of hardware including coordinating delivery and collection Service end-user requests at the IT Service Spot Excellent customer service skills and Dutch language skills Completes assignments without direct supervision and good team player Experience with Microsoft Windows 10, MS Office products (2013 and later), DELL laptops, printers and peripherals Familiarity with network concepts and experience in diagnosing and troubleshooting connectivity Experience with an enterprise level ticketing system - ServiceNow experience is a plus Treatment of tickets and requests from end-users for all Deskside related support Handling end-user hardware request including coordination of, and delivery and pick-up Deploy / return / retire equipment (laptops, ) in IT Equipment RMA follow-up of defective hardware (Laptop, Smartphone, Conf. devices, ) with supplier Handling mobile telephony related requests Diagnosing and resolving issues at the IT Service Spot Roll-out and coordination of the fleet replacement (laptop, desktop)
Job Title : IT Support Specialist
Location : Tampa, FL : : Onsite
Job Context
- Experience with an enterprise level ticketing system - ServiceNow experience is a plus
The Support Specialist IT will be involved mainly in :
Wanted profile :
Activities include (but not limited to )
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It Support Specialist • Tampa, FL, United States