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Experienced Service Consultant - Northside Lexus
Experienced Service Consultant - Northside LexusWestside Lexus • Spring, TX, US
Experienced Service Consultant - Northside Lexus

Experienced Service Consultant - Northside Lexus

Westside Lexus • Spring, TX, US
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Overview

Experienced Service Consultant - Northside Lexus role at Westside Lexus. The Service Consultants are the face of our service department, greeting every customer with a smile and using a customer-driven approach to understand repair needs while making them confident these needs will be met. You'll also act as the liaison between the customer and our Service Technicians, ensuring the customer is kept up to date on repair times, estimates, and when the vehicle is ready for pickup.

Essential Job Responsibilities

  • Upselling additional services using low-pressure, high-integrity methods
  • Providing accurate repair / maintenance estimates
  • Adhering to policies on vehicle care and operation
  • Following up on each repair, keeping customers informed of progress, and notifying customers when vehicles are ready for pickup
  • Reviewing and explaining repairs and associated costs to customers
  • Handling minor customer concerns and complaints, and keeping the Service Manager informed of potential issues
  • Maintaining Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Requirements

  • Demonstrates ability to work professionally and courteously with team members
  • Ability to work in a fast-paced work environment
  • Organizational and time management skills
  • Outstanding customer service skills

    • Education And / or Experience

  • High School diploma or general education degree (GED); minimum of three years as an automotive Service Consultant required; or an equivalent combination of education and experience.

    • What We Offer

  • A Well-Established Company and Stellar Reputation
  • Competitive Pay Plans
  • Vacation and Holiday Pay
  • Excellent Medical, Dental & Vision Insurance
  • Life and Disability Insurance
  • 401(k) Investment Plan with Employer Match
  • Employee Assistance Program
  • Education Assistance
  • Voluntary Benefits and much more!

    • About Our Company

    Our Talent Team recruits talent to complement both our Westside and Northside Lexus dealerships. With our recent business growth, we are in need of quality individuals to staff our dealership needs. We seek individuals who have the highest level of integrity, a stable work history, a commitment to relentless customer satisfaction, and a desire for a long-term profitable career. If you're looking for a rewarding career using your outstanding customer service skills, apply today.

    EEO Statement

    The Friedkin Group and its affiliates are equal opportunity employers and maintain drug-free workplaces by conducting pre-employment drug testing.

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    Experienced Service Consultant • Spring, TX, US