Risk Director

WHO WE ARE Welcome to KORT Payments, where innovation meets excellence!

We specialize in providing a state-of-the-art omnichannel payments platform designed to make business transactions a breeze.

Our mission?

To empower businesses with top-notch capabilities in compliance, risk management, and payment processing.

Our trailblazing, enterprise-grade platform, coupled with a veteran management team, ensures we stay ahead of the curve in delivering unparalleled service and satisfaction.

As we expand our presence in the U.S. market, we're excited to bring our proven solutions and innovative approach to new industries, while continuing to operate under the KORT Payments banner alongside Merrco, Payfirma and Barnet.

LOCATION :

• California (hybrid role) EMPLOYMENT TYPE :   Full-time, exempt WHAT YOU WILL BE DOING The Risk Director owns day-to-day portfolio risk management across KORT’s acquiring business.
• This leader drives dispute and fraud reduction, card-brand / bank program compliance, exposure governance (reserves / holds), and on-going monitoring / readjudication—freeing the VP Risk to focus on strategy, credit policy, and cross-functional initiatives.
• The ideal candidate blends strong analytical judgment, operational rigor, people leadership, and confident engagement with banks, card brands, and executive stakeholders. 1) Portfolio Risk & Monitoring Leadership Run the risk operating rhythm (daily / weekly reviews, threshold alerts, escalations).
• Segment by vertical / MCC / bank / BIN; set trigger thresholds; prioritize outliers for action.
• Lead readjudications and remediation plans; drive timely merchant-level interventions. 2) Disputes & Fraud Governance Reduce losses via proactive controls.
• Operationalize dispute tooling (RDR / Order Insight / Ethoca) and representment best practices.
• Track refund behavior, CB distribution curves, and issuer feedback to preempt spikes. 3) Card-Brand & Bank Program Management Own ongoing compliance with Visa CNP dispute / fraud metrics and Mastercard SAFE / EFM tolerance; manage early-warning / program merchants to closure.
• Prepare / routinely deliver program dashboards and remediation evidence to sponsor banks.
• Coordinate with Legal / Compliance on MATCH and regulatory considerations. 4) Credit Exposure, Reserves & Collections Interface Set and maintain reserve methodology (rolling / upfront / event-driven) with Finance; test sufficiency and execute changes.
• Oversee rejects / ACH returns / AR risk signals; partner with Collections on recovery workflows.
• Recommend holds / closures and loss provisions; escalate per authority matrix. 5) Policy, Controls & Risk Fees Maintain the Risk & Compliance Fee framework (performance-based fees tied to dispute / fraud thresholds); ensure accurate monthly assessment and collections.

Publish risk standards and playbooks (thresholds, SOPs, letters / addenda templates). 6) Data, Reporting & Tooling Own portfolio scorecards and executive readouts (weekly / monthly) :

Here’s a peek into what life with us is like :

Accountability :

Collaboration :

Transparency :

Perks and Benefits :

Flexible and Inclusive Work Environment :

Fun Events :

Professional Growth :

Work Hard, Play Hard :