Lead Product Designer

Job Description

Job Description

About Caribou

At Caribou, we care about giving people financial freedom so they can focus on what's most important to them. Today, less than two percent of Americans refinance their auto loans despite drastic increases in the cost of new and used cars. We see huge potential to help folks reduce their monthly auto expenses, as well as increase the predictability of those expenses over time. We do this by building technology to pair customers with community banks and credit unions, and ushering them through the process quickly. On average, our drivers save $151 / month on their car loans while protecting their investment long term.

Caribou is led by leaders from the technology, automotive, and finance industries. We're proud to be backed by a great team of investors, including QED Investors, Goldman Sachs, Moderne Ventures, Accomplice, Link Ventures, Motley Fool Ventures and others.

About the Role

Caribou is looking for a Lead Product Designer to lead our design team and be a strategic partner with our product and engineering teams. The ideal candidate is passionate about developing solutions based on research, analytics, and user testing, and can turn insights into beautifully designed experiences. You will collaborate across the company to synthesize research and design best-in-class experiences for our consumers and internal operations teams. Above all, your work will help provide peace of mind to our customers, through lower payments and products that protect their vehicles. This role will :

• Provide Design Leadership within Caribou - mentoring Product Designers and partnering with stakeholders such as Brand, Marketing and Sales / Ops, Lender teams etc.
• Define the structure, usability, and functionality of digital experiences across the customer journey.
• Lead UX research to uncover user needs, behaviors, and motivations that inform design decisions.
• Apply design thinking and other frameworks to drive innovation, solve real customer problems, and influence business outcomes.
• Create wireframes, prototypes, and user flows to communicate and validate design ideas.
• Optimize conversion rates using A / B testing, heatmaps, and behavioral insights.
• Present design concepts and rationale to stakeholders through storytelling and data.
• Monitor post-launch performance and iterate based on user feedback and KPIs.
• Stay current with UX trends, tools, and technologies—especially in AI.

About You

You love turning rich user insights into compelling product experiences. You have :

How we will take care of you

Everyone at Caribou is a valued team member. Our compensation and benefits package includes :

Our Core Values

We come from all walks of life and are joined together by our shared values, which guide our work and how we work together.

Caribou is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, pregnancy status, marital status, military or protected veteran status, genetics, or any other characteristic protected by law. This position is not restricted solely to the responsibilities listed above, and the scope and responsibilities are subject to change. A pre-employment background check is required as a condition of employment.

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