Team Lead Customer Care

Team Lead Customer Care

As a Team Lead you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards.

We strive to have the best experienced, dynamic, talented, customer service focused, energetic, enthusiastic, and positive in nature, must have the ability to communicate with a complementary team to motivate individuals to achieve specific goals.

Assist Customer Care Representatives with day-to-day activities and provide them with guidance and motivation. Train, coach, and track daily production & daily attendance. Handle all escalated requests, whether via written correspondence or via phone.

The Ability to multi-task in a fast-paced Call Center environment providing support where the primary objective is the customer care representatives and the customers.

Qualifications External

What are we looking for?

Hilton Grand Vacations is a leader in the Vacation Ownership Industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience :

• Ability to work in a fast paced environment while being able to multi-task.
• Ability to think critically and problem solve with urgency.
• Able to work variable schedules, including evenings and weekends, based on call center needs.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :

Why do team members like working for us :

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.