Senior Client Experience Consultant - Human Resource Outsourcing

Description

ADP is hiring a Senior Client Experience Analyst to elevate our Client Experience Insights and Operations through compelling storytelling and data-driven insights. This role will synthesize complex data from diverse sources into actionable, results-focused presentations that drive strategic and tactical decisions for key business initiatives. If you are skilled at crafting persuasive narratives for senior leaders and field teams while delivering measurable outcomes, well, this may be the role for you.

Ready to make your mark? Read on and decide for yourself.

Apply now!

In this role, you will provide valuable insights and actionable recommendations on how to improve or grow business initiatives. Candidates should be comfortable working with multiple data sources in a corporate setting focused on KPI development and metric tracking. The Senior CX Analyst gets to know the business intimately from both the perspective of our clients and the shoes of our associates. They are shape shifters – able to take on the perspective data and key stakeholders while putting the puzzle pieces together. Ultimately, this role will be able to interpret various forms of data quickly – both quantitative and qualitative – and can easily synthesize complex concepts into simple solutions by storytelling through presentations.

To thrive in this role, you will have a passion for learning, data exploration, data analysis and data visualization while presenting the story through presentations.

To learn more about Client Services at ADP, watch here : https : / / adp.careers / Client_Services_Videos

The ideal candidate embodies the following values…

• Low ego, high impact : a highly engaged self-starter who works to generate maximum impact and influence, always doing what is best for our internal and external clients
• Believes in the good : a person who is comfortable with ambiguity and sees challenges as exciting opportunities to lean into
• Honors commitments : possesses the ability to be both visionary and practical, focusing on the things that matter most then setting clear and achievable expectations to deliver
• Always curious : insatiably curious, interpreting various forms of data – both quantitative and qualitative – and can easily synthesize and distill complex concepts into simple and actionable strategic recommendations
• Cultivates connection : understands the big picture and can connect dots across insights, people, and processes to understand our biggest opportunities and the solutions to those

Key Responsibilities

What You'll Do

What you can expect on a typical day :

TO SUCCEED IN THIS ROLE : Required Qualifications

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include :

Qualifications

Preference will be given to candidates who have the following :

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN :

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