Entry Level Customer Service Assistant

Description

Job Title : Entry Level Customer Service Assistant

Location : Washington, DC

Job Type : Full-Time

We are seeking an enthusiastic and motivated individual to join our team as an Entry Level Customer Service Assistant. In this dynamic role, you will be the first point of contact for our customers, ensuring that their questions and concerns are addressed promptly and effectively. This position is ideal for those looking to launch their career in customer service and is perfect for recent graduates or individuals seeking a new professional path.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Assist customers with product information and troubleshooting during interactions.
• Maintain accurate records of customer inquiries and resolutions in our system.
• Collaborate with team members to resolve outstanding issues and improve service quality.
• Provide follow-up on customer inquiries and issues to ensure satisfaction.
• Identify trends in customer inquiries and provide feedback to management for improvement.

Skills, Knowledge and Expertise

Benefits

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.