Overview
The Clerk provides exceptional expense / financial and office services, delivering operational functions in the following areas : receiving, processing, and verifying invoices, tracking and recording purchase orders, and processing payments, while serving as a backup to other front or back office functions.
Overall, this position continuously offers the highest level of service to all clients and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.
Duties and Responsibilities
- Provides 5-star customer service to all employees (in all forms of communication).
- Performs extensive preparation and tracking of all expense reports and reimbursements; understands and complies with all policies, guidelines, and procedures for expense processing; completes monthly reconciliations of principal's expense profile.
- Communicates sick days, vacation days, early departures, late arrivals, and schedule changes.
- Generates research reports and pulls company and client information using proprietary tools and online resources.
- Arranges and facilitates extensive domestic, international, and multi-destination travel in accordance with policy and expense guidelines.
- Provides general administrative or office management tasks.
- Supports incoming correspondence; archives documents, records, and reports in accordance with firm policy; performs general administrative errands; liaises with Office Administration to disseminate critical information.
- Processes check requests and expense reports on a regular basis.
- Accurately reviews, codes, and processes vendor invoices; maintains a large number of vendor accounts in compliance with company policies and procedures.
- Proactively seeks out additional work during downtime; builds professional relationships with customers and other teams; maintains professionalism and composure when interacting with all employees.
- Trains back-up and provides guidance on policies and procedures.
- Assesses additional support needs when handling sensitive inquiries; provides exceptional service to clients.
- Provides reception or concierge (front of office) or mail (back of office) coverage as needed.
Skills and Qualifications
Strong verbal and written communication skills.Excellent customer service skills.MS Office Suite proficiency.Ability to handle multiple tasks simultaneously; good organizational skills; ability to work independently and complete projects; patient, calm, clear-thinking, poised, professional, and energetic.Qualifications and Education
High School Diploma (or equivalent) required.2+ years prior work experience preferred.Ability to work assigned hours determined by manager.Excellent organizational and time management skills.Analytical abilities and problem-solving aptitude.Superb written and verbal communication skills.Knowledge or ability to learn computer-based systems required for functions of position.Maintain a professional appearance and attitude; adhere to all policies and procedures.Physical Demands
Fine and / or gross motor skills; ability to grasp, lift and / or move packages up to 60 lbs on a standard wheeled cart; ability to lift or move 40 lbs or greater frequently.Ability to walk, bend, kneel, stand, and / or sit for extended periods.Manual dexterity required for operating office machinery.Travel : None or negligible.Benefits
Career Growth : An opportunity to learn new skills or use a variety of them, potentially leading to other career opportunities.Learning & Development : A culture that supports development to excel in your role.Recognition of Talent : A variety of recognition programs for employees.Benefit Offerings : Medical, Dental, Vision, HSA / FSAs, 401(k) with matching, and related benefits. Specific offerings may vary by role and hours.About SPS
SPS is an award-winning employer offering outsourcing solutions that leverage Intelligent Automation (AI & Robotic Process Automation) in more than 22 countries. In North America, SPS provides services including Mailroom Management, Office Services (Reception, Lobby Concierge, Conference Room Management), and Document Processing Services to a diverse client base including Fortune 500 companies.
SPS is committed to equal employment opportunities and to investing in the professional development of employees, with diverse development programs and competitive benefits.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation, or any other status protected by applicable law.
EEO / Disability and Other Compliance
Disclaimer, accommodations, and voluntary self-identification information may be requested in compliance with applicable laws. If you require accommodations, please contact the HR team.
J-18808-Ljbffr