Demonstrator

Demonstrator

At Hy-Vee, our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Title : Demonstrator

Department : Grocery

FLSA : Non-Exempt

General Function : Provides prompt, efficient and friendly customer service. Prepares a demonstration of a product for the customers in the store. Offers customers samples of the product, explains the product and makes suggestions for preparation.

Core Competencies : Partnerships, Growth mindset, Results oriented, Customer focused, Professionalism

Reporting Relations : Accountable and reports to : District Store Director, Store Manager, Assistant Manager of; Store Operations, Perishables, and Health Wellness Home, Service Managers

Direct Reports : None

Primary Duties and Responsibilities :

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
• Makes an effort to learn customers' names and to address them by name whenever possible.
• Assists customers by : (examples include)
• escorting them to the products they're looking for
• securing products that are out of reach
• loading or unloading heavy items
• making note of and passing along customer suggestions or requests
• performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly when called upon and provides friendly, helpful service to customers who call.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Prepares product for sampling.
• Offers samples to customers.
• Answers customers' product related questions.
• Explains products and makes suggestions on preparation.
• Organizes items needed to do demonstration.
• Insures adequate supplies are available.
• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary Duties and Responsibilities :

Education and Experience : High school or equivalent experience. Less than six months of similar or related work experience.

Physical Requirements :

Knowledge, Skills, Abilities and Worker Characteristics :

Working Conditions : This position is exposed to dirt, noise, and potential electrical shock on a daily basis. This is a fast pace work environment.

Equipment Used to Perform Job : Grill and kitchen utensils.

Contacts : Has daily contact with the general public.