Manager, Digital and Market Intelligence (San Diego)

Job Opportunity At MedImpact

MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team!

Why join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.

At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution!

Job Description

This position is accountable for strategic and operational oversight of key MedImpact enterprise business solutions and market intelligence. Key focus areas will be on consumer / member application performance and utilization, ensuring intended business values are well understood and realized. As the subject matter expert, this position requires technical knowledge of the applications design and implementation to support business and system process changes to drive peak performance and customer satisfaction. Relies on experience, judgment, business applications & systems knowledge, and technical skill to plan and accomplish goals.

Essential duties and responsibilities include the following. Other duties may be assigned :

• Primary responsibility for gaining market, customer and user needs with respect to digital tools and MedImpact product assets. Acts as the Voice of Customer and the face of digital marketing to the market.
• Works with cross-functional teams including Senior Leadership to develop, execute and manage strategic plans, web solution roadmaps and customer experience strategy.
• Responsible for developing digital strategy based on Voice of Customer (VoC), competitive analysis and web analytics to ensure MedImpact has a viable web solution portfolio.
• Develops and maintains digital solution roadmaps for all web assets including web sites, mobile applications, portals and tools.
• Leads development and execution of omni-channel communications strategy and works cross-functionally to develop and align the company's digital communication capabilities.
• Leads, develops and implements digital marketing plans to support demand generation, sales enablement, consumer engagement,
• Responsible for developing consumer journey maps, customer experience strategy and implementation of business process changes required to execute that strategy.
• Responsible for implementing analytics and measurement capabilities and for reporting key web metrics.
• Stays current with PBM and healthcare industry trends to integrate into the above referenced deliverables.
• Gathers and documents business requirements and may drive the prioritization of application changes;
• Serves as liaison with the Information Technology group to resolve issues, and guide development;
• Participates in cross-functional teams to provide input into application modifications and development of new product features based upon customer / user input, and technology directions;
• Monitors the overall development schedule and partners with the IT Project Manager to ensure on time delivery of software releases;
• Provides product and system demonstrations to prospective and existing clients and acts as an SME in answering questions and highlighting key system capabilities;
• Collaborates with business partners to agree on functional specifications and operational readiness criteria;
• Achieves service commitments, including sustainable, measurable, accurate, reliable, and timely execution of service deliverables. Operates to high standards and develop new ideas for improving organizational performance;
• Partners with other MedImpact business units to effectively resolve customer issues and inquiries, implement new business, design solutions that meet the mutual needs of MedImpact and our customers. Actively participates as a key member of cross functional workgroups, teams, and committees as assigned;
• Promotes and engages in continuous improvement by developing and documenting business processes and measuring results. Identifies and leads the improvement opportunities in assigned work groups and business processes. Seeks out and actively participates in business initiatives that contribute to service excellence;
• Utilizes planning, prioritizing, and organizational skills to effectively manage the assets, tools, and processes necessary to achieve business objectives. Provides recommendations for the acquisition / development or enhancement of equipment and systems necessary to support the business in an efficient and quality manner.

Supervisory Responsibilities

Manages assigned staff in the segment area. Responsible for the overall direction, coordination, and evaluation of the unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Supports and enforces all company policies and procedures in a fair and consistent manner, taking corrective action whenever necessary.

Client Responsibilities

This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills. One must be able to; manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and / or Experience

BS / BA degree or equivalent plus 5+ years of experience; 1 year of SME in respective area(s); and 3+ years of supervisory experience; 4 years of MedImpact experience plus an appropriate external leadership training program and internal mentorship with a seasoned leader (Dir+) that must completed within 12 months in new position may substitute for the supervisory experience requirement.

Computer Skills

Strong proficiency with MS Office / Word, PowerPoint, Excel, Visio and Outlook to create complex documents, manage schedules, and analyze data. Working knowledge of key business application such as SQL coding, Oracle forms, Golden 32, MedAccess, MedOptimize, SalesForce, and UNIX operating systems.

Other Skills and Abilities

Reasoning Ability

Mathematical Skills

Language Skills

Competencies

Building Effective Teams

Decision Quality

Informing

Confronting Direct Reports

Delegation

Organizational Agility

Customer Focus

Drive for Results

Political Savvy

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is regularly required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and / or move up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters