Onsite Level 1 IT Support (Desktop, Dell, Windows, AV Technologies) - Austin 5 days a weekThe HT Group • Austin, TX, US
Onsite Level 1 IT Support (Desktop, Dell, Windows, AV Technologies) - Austin 5 days a week
The HT Group • Austin, TX, US
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- serp_jobs.job_card.full_time
job_description.job_card.job_description1+ years of Help Desk, PC Technician, or deskside support experience Experience as a deskside technician (manufacturing or healthcare background a plus, not required) Hands-on experience with Dell hardware and Microsoft technologies Strong troubleshooting skills with the ability to resolve Tier 1 issues efficiently Excellent customer service and communication skills Ability to work independently and manage priorities in a fast-paced environment Must be able to pass a drug test and DBA background check (work involves controlled substances) No on-call requirements Company operates 24 / 7, but this role follows a standard weekday schedule Contract runs through the end of the year, with potential for extension Seniority level : Not Applicable Employment type : Contract Job function : Information Technology Industries : Technology, Information and Media
Overview
Onsite Level 1 IT Support (Desktop, Dell, Windows, AV Technologies) in Austin. This contract position provides onsite IT support through the end of the year, serving as the primary point of contact for end-user support, Tier 1 troubleshooting, AV technology for meetings, and general desktop support.
Responsibilities
- Provide Tier 1 troubleshooting and end-user support across a Microsoft environment
- Set up and manage AV technology for group calls and client meetings
- Install, configure, and maintain hardware (Dell systems with Intel Core i5 processors)
- Provide deskside support and resolve technical issues directly with end users
- Assist with general IT support requests and escalate issues as needed
- Deliver excellent customer service to internal staff and clients
- Maintain a professional yet approachable presence in a casual / business-casual environment
Qualifications
Additional Details
Job Details
Austin, Texas Metropolitan Area
J-18808-Ljbffr
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