Fleet Manager II

Job Title

Join the team committed to driving your career forward.

Position Description

Manages towing operations of the largest fleets on a twenty-four (24) hour basis to ensure prompt, efficient and courteous towing, recovery and emergency road service to all eligible customers, clients, AAA and affiliated Club members. Supervises daily activities of a large team of fleet supervisors, dispatchers and drivers to ensure the timely completion of tasks. Increases revenue by servicing existing clients and expanding base of commercial towing accounts. Analyzes and resolves member complaints concerning driver performance. Investigates and mediates damage claims. Monitors equipment repair or replacement including the ordering of supplies and verifying payment for all supplies. Monitors incentive bonus programs, including compiling data and preparing reports on program performance. Updates maintenance files as regulations and rules changes to comply with Local, State & Federal requirements.

Supervisory Responsibilities

Supervisor Club Service Fleet, Coordinator Service Vehicle Operators, Service Vehicle Operators I and II.

Required Qualifications

Education (include minimum education and any licensing / certifications) : High School Diploma or equivalent. Valid driver's license.

• Operating office equipment including telephone system, calculator, copy machine, fax machine, etc.
• Operating a personal computer
• Automotive industry and / or emergency road service

Knowledge and Skills

Preferred Qualifications

Work Environment

Works in a temperature controlled office environment with exposure to slightly dirty conditions. Occasional (up to 30% of work time) exposure to temperature extremes.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.