Manager, Clinical Services - Duke Perinatal of Raleigh

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Duke Health Integrated Practice

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of Duke Health's mission across the state of North Carolina.

JOB LOCATION

Duke Perinatal of Raleigh - 11001 Durant Rd

JOB SUMMARY

We are seeking a Manager, Clinical Services to oversee daily clinical operations of sonographer team. Manage, develop and coordinate agency clinical programs and operational activities within several DHIP Clinics in coordination with clinic operations leaders in Women's Services. Direct management of sonographers in two maternal-fetal medicine sites, as well as indirectly support sonographers in other women's health locations.

JOB DUTIES AND RESPONSIBILITIES

• Oversee daily clinical practice of sonographers, and their work environment in accordance with sonographer governing body(s), TJC, OSHA. Review and monitor staffing levels and productivity.
• Develop and implement performance improvement activities. Perform quality assurance of sonographer images across the women's service line.
• Manage various personnel actions including, but not limited to hiring, orientation, performance appraisals, promotions and scheduling; and counsel and conduct formal discipline of clinical staff.
• Market and promote imaging services to referring physicians. Identify opportunities to improve customer satisfaction. Represent Imaging services on committees and functions as a liaison amongst Duke Health System.
• Assist with preparation and monitoring of the ultrasound specific budget components for the clinical department. Perform analysis of financial information, reporting trends and patterns; prepare corrective action plan as necessary.
• Facilitate the team process including the interdisciplinary communication and negotiation skills. Assist teams in development of team goals and standards; evaluate the educational and competency needs of staff.
• Manage and resolve concerns encountered by personnel in the development of objectives and goals, annual budgets, physical facility, equipment and supply needs, organizational structure, work distribution and operations process.
• Conduct performance evaluations for team leaders.
• Work with all levels of the DUHS system to reduce costs, enhance revenues, and achieve effective use of imaging services. Perform other related duties incidental to the work therein.

JOB ELIGIBILITY REQUIREMENTS

JOB HOURS

The schedule for this position is day shifts, Monday-Friday (8AM - 5PM) with occasional Saturdays (8AM - 12PM), no holidays.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

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Essential Physical Job Functions : Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and / or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.