Donor Representative

Job Description

Job Description

Salary : Position Overview :

The goal of this important position is to minister to and care for donors (ministry partners) of Living on the Edge. The Mid-Level Donor Representative uses the phone, email, text and mail to thank donors for their partnership, learn what motivated their giving, and communicate aspects of the organizations mission of interest to the donor. The goal is to minister first and facilitate a stronger partnership between the donor and Living on the Edge.

The Mid-Level Donor Representative is a full-time position, serves on the Partner Relationships Team, and reports to the Vice President of Partner Relationships.

Core Values : Must be willing to embrace Living on the Edges employee values as a Christian ministry :

• Live it out : Spiritually mature individual involved in a Christian church and committed to becoming a mature, authentic disciple of Jesus Christ (see Romans, chapter 12).
• Own Your Stuff : High desire for excellence in serving others and capability in leading the business functions of the ministry; however, also humble and willing to admit mistakes and own errors of judgment or decisions regardless of consequences. We are a no excuse / no finger pointing organization
• Think Team : Team oriented, not a solo Must have an interest and ability to integrate into a team atmosphere.
• Everybody Matters & Everything Belongs to God : We serve other people not ourselves; and we are stewards of what God has given Must have an its not about me attitude

Biblical Philosophy of Fundraising :

We believe that God is our donor, so no coercion or arm twisting is necessary to raise funds. We seek to be clear and accurate in our communication, demonstrating our needs / opportunities through a relational, not transactional lens. Since we believe you cannot out-give God, we simply need to minister to people well and then present them with the options to support us financially. As such, the Donor Representative plays an important role in the following development process :

Start with ministry to them

Share the vision of our ministry

Share opportunities

Genuine thank you

Reinvest in ministry to them

Specific Responsibilities

Meet or exceed outbound activity metrics and fund-raising goals through the cultivation and stewardship of donors

Our departments primary emphasis is ministry first. We ask, How can I support you in your journey with God? How can I be praying for you?

Minimum Education / Experience : Two-year technical degree or equivalent work experience (four years). Bachelor's degree preferred. In addition to education or education equivalent, requires a minimum of four to six years of work experience in sales / fundraising, client management, customer service or related field. Requires self-motivation and the ability to work with minimal supervision. Ability to work non-standard business hours to accommodate donor schedules.

Technology : Proficient in Microsoft Office, mobile phone technology, and website utilization. Must be able to use video conferencing systems like Zoom, have an ability to understand and utilize multi-functional customer / donor databases and in general, a high technology IQ to leverage it to improve workflow and efficiency.

Passionate about the ministry of Living on the Edge : Dedicated to the mission of helping Christians live like Christians, committed to the spiritual growth of believers around the world, and specifically the people on ones portfolio.

Pace : There are expectations for outbound activities (phone, email, etc.). Each interaction can vary between leaving a message to having a long conversation, or multiple interactions over several days. As previously stated, the goal is minister to, and care for, the donor. This position requires consistent self-motivation and self- management.

Organized and relational : This position requires a blend of relationship-building and organizational ability. The Mid-Level Donor Representative will be assigned a group of donors to reach out to and will consequently be managing multiple relationships simultaneously. Excellent record-keeping, strong writings skills, ability to work independently, self-assigning and self-monitoring. Excellent communication and organization skills. Fast learner; relational, creative, resourceful. Ability to strategize and problem solve.

The location for this position is the Living on the Edge office (Duluth, GA). After six months we may offer two days of work from home.

Some evening and Saturday work required. Limited overnight travel may be required.