Network Support Engineer

Job Title : Network Support Engineer

Location : Raritan, NJ (ZIP : 08869)

Roles & Responsibilities : -

• Work with different types of Ethernet and fiber Cables . Follow cabling standards (TIA-568 standard) & fiber testing equipment

Under break fix activities repair

eplace faulty equipment and software to the applicable OEM recommendation, peripheral cabling (E. g patch cables used to connect wall blocks, line interface units, etc.)

Perform troubleshooting on WAN / LAN / WLAN network / Contact Center network devices

Perform wireless LAN survey for break-fix with proper equipment & training

Local contact point for escalated / aged / outstanding incidents & iTASK

Local point of contact to follow up with NOC and local vendors (e.g. Telco, cabling etc)

Coordinate and manage communication with SDL, and J&J Network Team (e.g. incident update)

Follow up and support on operation team open RITMs

Support other initiatives like TLM, Capacity, Release, Problem management

Network equipment inventory and spares management (e.g. supporting / coordinate Physical inventory count)

Run reports from Network Tools (e.g. LogicMonitor, Netscout, Tornado, Prime etc) for Network CI as required

Perform CSR / MACD / Project work as FSO

Support HCL Network team whenever & wherever required like troubleshooting, knowledge sharing, badging, site visits, assisting at site / remotely, mentoring resources, training and others

Other Field Services activities as per business requirement & emergencies at all times

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