Quality Assurance Coordinator

Responsible for timely review and corrections (if needed) are made to entries that are submitted to US Customs / Government Agencies for entry of goods; to ensure that all customer and regulatory requirements are met

• Provide impeccable customer service
• Support other workgroups such as but not limited to entry processing and cage functions.
• Obtain correct classification of goods for customs release from database, SOP's, tariff book, internet or customs.
• Solicit and maintain all customs compliance documentation with customers.
• Must be able to handle confidential and / or sensitive information.
• Work closely with other internal staff, departments and customers to deliver high level of service to customers.
• Review customs entries for accuracy and re-process with corrections if required. This includes customs requirements, other agencies requirements and customer requirements.
• Review and corrects ABI errors and census warnings.
• Ensure all government and organizational policies are followed.
• Create a referral to document the corrections to ensure education and compliance to reduce future errors.
• Performs other or additional duties as assigned.

Qualifications

Paid Training Provided.

HS Diploma or GED required. 3 years of business or customer service experience preferred. Required - MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner). Excellent communication skills, verbal and written. Organizational Skills. Inter-personal skills. Problem solving Skills. Handle high volume of work. Handle time sensitive work. Ability to work independently with minimum supervision. Detail oriented. Able to work on a team

Preferred Qualifications : The shift for this position is 1st Shift, Mon-Fri 8-4 : 30am. A start time as early as 5am MAY be negotiable upon hire if preferred by the candidate. This position is Hybrid out of our Tonawanda, NY office. Candidates must live in commuting distance of Buffalo, NY.

Pay Transparency : This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay : $15.80-$25.02 per hour. The typical starting rate for external candidates is $18.00 per hour.

Additional Details :

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics is an Equal Opportunity Employer including, Vets / Disability.

FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.