Aviation Field Service Engineer 1 - Experimental Avionics

Overview

We are seeking a full-time Aviation Field Service Engineer 1 in our Olathe, KS location. In this role, you will be responsible for becoming highly knowledgeable in the specifications, capabilities, and operation of Garmin avionic products and providing technical support on Garmin products to customers and distributors.

Essential Functions

• Answer customer and installer technical inquiries regarding Garmin products via telephone, letter, fax, and e-mail
• Arrange for return for factory repair of customer equipment and arrange for exchange of out-of-box failures of Garmin equipment
• Act as liaison between customer and associates of other departments within Garmin
• Monitor, document, and report failure trends in Garmin equipment and identify / recommend improvements in Garmin products, documentation, and procedures
• Review special circumstances and authorize warranty service when deemed appropriate
• Review pilot's guides, installation manuals, and maintenance manuals for completeness, technical accuracy, and areas likely to be misinterpreted
• Ability to be on a rotation for 24 / 7 aviation technical support coverage

Basic Qualifications

Desired Qualifications

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.

This position is eligible for Garmin's benefit program. Details can be found here : Garmin Benefits

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