Customer Relationship Specialist

Customer Relationship Specialist

We're looking for a Customer Relationship Specialist to join our team! In this role, you'll connect with current and prospective customers by phone to build strong relationships, provide outstanding service, and recommend solutions that meet their needs. You'll play a key part in retaining customers, supporting account transitions, and promoting programs that make life easier for our customers.

The Customer Relationship Specialist is responsible for building and maintaining strong customer relationships through both inbound and outbound calls with current and prospective customers. The primary objectives of this role are to strengthen existing customer relationships, retain accounts, and acquire new business using effective telephone sales techniques. The Specialist ensures customer satisfaction by accurately and promptly completing clerical and computer-related tasks, while consistently delivering exceptional service aligned with Dead River Company's Customer Guarantees and Performance Pledges.

What You'll Do :

• Make outbound and receive inbound calls to promote Dead River Company's products and services.
• Listen actively, ask questions, and recommend solutions to meet customer needs.
• Document interactions clearly in our system.
• Manage customer moves by coordinating with both departing and new customers.
• Cross-sell services and encourage enrollment in programs like EasyCAP and EasyComfort.
• Handle account setup, payment processing, and other clerical tasks.

What We're Looking For :

Why Join Us?