Workstation Specialist

Essential Responsibilities

• Monitor incident queues for issues and take ownership and assist customers as required
• Keep all support tickets up to date and well documented
• As required, provided documentation on issue resolution for other teams
• Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.

| S. No | Skill | Required / Desired | Amount (Years) | Acquired Exp.(Years)

| 1 | Deploying PC's and providing support to end users in a large enterprise environment (1,000 PC's +). | Required | 3 |

| 2 | Develop, test, maintain PC images. | Required | 3 |

| 3 | Experience supporting PC's in a large domain environment. | Required | 3 |

| 4 | Install and configure PC hardware and peripherals. | Required | 3 |

| 5 | Repair PC's by replacing hard drives, motherboards, memory, etc. | Required | 3 |

| 6 | Experience with security, disk encryption, and anti-virus products on Microsoft Windows PC's, laptops, and Apple OSx MAC's. | Required | 3 |

| 7 | Knowledge of Active Directory and experience troubleshooting GPO's and name resolution. | Required | 3 |

| 8 | Experience with managing profiles and certificates on Microsoft Windows PC's, laptops, and Apple OSx MAC's. | Required | 3 |

| 9 | Experience supporting Microsoft Windows PC's, laptops, and Apple OSx MAC's using remote tools (SCCM remote, RDP, ARD) | Required | 2 |

| 10 | Application Support for MS Office 365 on Microsoft Windows PC's, laptops, and Apple OSx MAC's. | Required | 2 |

| 11 | Experience integrating Macintosh systems into an Active Directory Domain environment. | Required | 1 |

| 12 | Scripting with VBS and PowerShell | Highly desired | 2 |

| 13 | Configuration Management Console queries and reporting. | Highly desired | 2 |

| 14 | SCCM OSD Task Sequences, thorough understanding of their implementation and how to create and optimize. | Highly desired | 2 |

| 15 | Experience using the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Tool Kit (MDT). | Highly desired | 2 |

| 16 | Microsoft Certification. | Highly desired | 2 |

| 17 | Able to communicate in a clear manner. | Desired | |

| 18 | Change oriented - improve processes and confront difficult circumstances in creative ways. | Desired | |

| 19 | Demonstrated customer focus; building strong customer relationships. | Desired | |

| 20 | Effectively evaluate information to make correct decisions. | Desired | |

| 21 | Strong problem solving skills, able to narrow scope of problems, eliminate irrelevant information. | Desired | |

| 22 | Strong team player - collaborate with others, be open to other ways of doing things. | Desired | |

| 23 | Interested in emerging technologies demonstrated through training and attending technical events. | Desired | |

About SR International INC

SR International has been a leading name among the IT consulting companies with offices in US and India. For past 16 years, our industry experience and domain knowledge have enabled us to provide innovative solutions to our customers.

Who We Are

We Are Leading IT Based Solution Providers

Today, the world of business information represents the realization of our collective efforts toward improving the future. Held only by the limits of our imagination, the business world is accelerating at an ever-increasing pace. Imagine a better way of doing business, of implementing the perfect software, of refining practice or business integration. All it takes are benchmark standards in service, support, and technical know-how, which have been our bread and butter.

Our Vision

Established in 2002, SR International Inc is one of the fastest growing and reputed provider of Information Technology Services and Solutions in the USA. Since our inception, we have been a trusted IT partner for our clients. We take pride in our highly skilled IT Resources and unique engagement model. We have been consistently delivering on our promises as a high-performance team. Our expertise in Cloud Computing, Mobility, Web Technologies, ERP and CRM are second to none. Our industry-leading flagship product iMathSmart is re-defining math learning experience for school students.

Career At SR International

At SR International, we treat our consultants like family. Our business and our reputation have been built and maintained by quality resources working onboard, so it's important for us to maintain the quality resource pool.