Customer Service Representative

Customer Service Representative

Location : Remote

About Our Client :

Accepting no less than the absolute best, our client has climbed to the top, gaining a reputation for both excellence and satisfaction. Working at this company will give you the opportunity to work with some of the top technical professionals in the industry who are bringing cutting-edge products to forefront.  Offering results-driven people a place where they can truly make a difference on a daily basis, this is an opportunity you will not want to miss!

Key Responsibilities :

Providing customer services relating to sales, order entry and purchase order collections.

Entering and updating customer data in systems.

Ensuring that good customer relations are maintained.

Verifying customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws.

Developing organization-wide initiatives to proactively inform and educate customers.

Developing improvement plans in response to teams’ efforts for purchase order collections.

Collaborating with other departments to resolve complex issues and ensure customer satisfaction.

Qualifications :

High school diploma or equivalent.

Minimum of 2 or more years of experience of customer service, data entry, account management or relevant experience required.

Demonstrated computer skills with proficiency in office software and customer management systems required.

Ability to work effectively both independently while maintaining a high attention to detail.

Experience with data entry and purchase ordering.

ERP experience preferred. Specifically, Oracle, SAP, JDE.

Excellent communication skills, both verbal and written.

NO C2C CANDIDATES

Interested Candidates please apply on our website at https : / / jobs.jblresources.com .

For more information about our services and great opportunities at JBL Resources, please visit our website : https : / / www.jblresources.com.

JBL Resources is proud to have earned the reputation of being a premier provider of top talent professionals in the fields of engineering, human resources, logistics, operations, and supply chain management. As specialists in both permanent placement and contract services, our mission is to help companies and individuals become all they were created to be.

• JBL is an Equal Opportunity Employer and E-Verify Company