Lead Observability Engineer (Remote, North America)

Lead Observability Engineer (Remote, North America)

Base pay range : $185,000.00 / yr - $205,000.00 / yr

Vivun delivers Ava, the AI Sales Teammate for high-velocity sales teams that sells with you and unlocks instant capacity. Powered by a proprietary Sales Reasoning Model, Ava provides real-time guidance before, during, and after calls through text, voice, or avatar. By helping sellers work smarter, faster, and better, Ava saves reps 6–8 hours per week—freeing teams to focus on driving growth. We are building technology that changes how people work, collaborate, and succeed together. Join us in shaping the future of intelligent sales.

Position Summary

We're seeking a Lead Observability Engineer to rebuild and own our observability strategy across both agentic systems and SaaS infrastructure, creating the frameworks and tooling that enable teams to ship confidently, measure performance, and maintain reliability as we scale. As the Observability Lead, you'll be responsible for designing and implementing Vivun's observability patterns spanning infrastructure, applications, and agentic workloads. You'll work closely with your teammates across engineering, QA, and product to establish unified visibility across the full stack, from LLM-driven agents to backend services. You won't just monitor systems—you'll define the patterns and tools that are a core part of empowering and driving Vivun's engineering culture.

Key Responsibilities

• Own the end-to-end observability strategy for Ava, defining the standards, tools, and patterns that ensure reliable visibility across infrastructure and agentic components.
• Design and implement correlation models that link agent behavior, LLM interactions, and SaaS telemetry into cohesive, actionable insights.
• Unify observability tooling across teams, ensuring metrics, logs, and traces flow into a central platform (e.g., Observe, Datadog, or equivalent).
• Collaborate with engineering and QA to embed observability best practices into development workflows, CI / CD, and quality gates.
• Establish enablement frameworks—documentation, dashboards, and templates—that make observability self-serve for all engineering teams.
• Partner with teammates to ensure observability aligns with infrastructure reliability, alerting, and incident response patterns.
• Contribute to performance and reliability strategy, helping define how we measure agent quality, responsiveness, and system scalability.

Desired Skills & Experience

Nice to Have

You Are

What You Will Have At Vivun

Compensation Range

$185K - $205K

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